Service Desk Agent

Northern Care Alliance NHS Foundation Trust; Salford; On-site; GBP 22,000 - 26,000; Full time

Job summary

A large NHS trust in Greater Manchester is seeking a Band 3 Service Desk Agent to address IT issues and enhance customer service. This role involves managing system accounts, working to minimise lost operational time, and improving incident management. Candidates should have strong IT problem-solving skills and a commitment to customer satisfaction. The position offers flexible working opportunities and a comprehensive benefits package.

Benefits

Competitive benefits package

Flexible working opportunities

Annual leave allowance

Qualifications

• Experience managing IT issues including system accounts, applications, and hardware.
• Excellent customer service skills.
• Analytical approach to incident management.

Responsibilities

• Minimise lost clinical and operational time due to IT incidents.
• Provide a singular focus on meeting customers’ needs.
• Drive continual improvement in service delivery.

Skills

IT problem management

Customer service

Analytical skills

Job description

We have a vacancy for a full time Band 3 Service Desk Agent based at the Northern Care Alliance NHS Foundation Trust.

We are looking for someone who has experience managing IT issues, including system accounts, applications and hardware and can provide excellent customer service. The successful candidate will also need to have analytical skills to help drive continual improvement in the team and be continually checking if we are meeting the customers' needs.

By joining the NCA group, you’ll become part of a very ambitious and forward-thinking team and will play your part in helping the organisation work towards its ambition of becoming the safest organisation in the NHS.

The NCA Service Desk team have a singular focus on making sure that we are doing everything possible to minimising the amount of lost clinical and operational time owing to incidents relating to users’ access to IT services, systems and equipment. As a member of this team you'll need a relentless focus on customers’ needs and an analytical approach to incident management.

As a member of the Service Desk you will be accountable for minimising the amount of lost clinical and operational time owing to incidents relating to users’ access to IT services, systems and equipment. Having a singular focus on making sure that we are doing everything possible to get colleagues back up and running quickly and simply whenever and wherever anything goes wrong.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

For further details or informal visits contact: Sabina Patel, Service Desk Manager, Email: [e-mail], Telephone: [phone]

Please contact Sabina Patel for any questions around this opportunity by email.