Service Desk Administrator | Northern Lincolnshire & Goole NHS Foundation Trust

Northern Lincolnshire and Goole NHS Trust; Grimsby; On-site; GBP 20,000 - 26,000; Full time

Job summary

A healthcare provider in Grimsby is seeking an enthusiastic individual for a six-month Service Desk role. This position requires excellent customer service and communication skills, along with administrative capabilities. Applicants must have a good standard of GCSEs, including English and Maths, and be proficient in MS Office. The role involves supporting the service desk function, logging incidents, and maintaining records. Flexible working opportunities are available.

Benefits

Flexible working opportunities

Qualifications

• Excellent customer service skills required.
• Must have a good standard of GCSE education.
• IT literate with experience in customer service.

Responsibilities

• Provide support for the Trust Service Desk.
• Log incidents and service requests.
• Maintain accurate records for the directorate.

Skills

Customer service skills

Communication skills

Interpersonal skills

IT literacy

Education

GCSE education with five passes including English and Maths

Tools

MS Office

Job description

We are currently looking for an enthusiastic individual to join the Trust's Service Desk team to cover a secondment for 6 months to be based at Diana Princess of Wales Hospital in Grimsby.

We need someone who can help us in helping others and is interested in working in a Service Desk/Call Centre role within the NHS, this role also has a considerable amount of administrative function within it.

You must have excellent customer service skills and be able to integrate well within the department having excellent communication and interpersonal skills.

A good standard of GCSE education (or equivalent) of at least five passes at level ‘C’ or above which must include English and Maths.

You must also be IT literate with a good working knowledge of MS Office applications and ideally be able to demonstrate experience of customer service.
• To provide support in facilitating the function of the Trust Service Desk; to log incidents, requests for solutions and service requests for identified Digital Services requirements and Estates and Facilities requests.
• To monitor all activities associated with the support of staff members within the Trust, and to maintain accurate records relating to the role for the directorate and overall Trust.

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website athttps://join.humberhealthpartnership.nhs.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.


This advert closes on Sunday 3 Aug 2025