Service Desk Administrator

Burton Bolton & Rose Recruitment Services Ltd; Uxbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment service based in Uxbridge is seeking a Service Desk Administrator to enhance their customer support operations. The role involves managing a significant volume of calls, processing service requests, and coordinating with field engineers to ensure efficient service delivery. Ideal candidates will possess excellent customer service and telephone skills, aiming to contribute positively to the team.

Qualifications

• Good customer service skills.
• Enjoyment in telephone work.

Responsibilities

• Managing a high volume of incoming calls from customers.
• Dealing with requests for services or repairs.
• Preparing and forwarding quotations to customers.
• Producing job sheets and allocating work to field engineers.
• Tracking jobs from start to completion.

Skills

Customer Service

Telephone Skills

Job description

If you enjoy telephone work and have good customer service skills then this role as Service Desk Administrator will really suit you.

• Managing a high volume of incoming calls from customers
• Dealing with requests for services or repairs
• Preparing quotations for works to be completed and forwarding to customers
• Producing job sheets and allocating work to be completed to field engineers
• Ensuring the relevant parts requested for jobs are available for engineering team
• Tracking jobs being completed from instigation stage to completion

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