Service Desk Administrator

TN United Kingdom; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Calibration Technician to ensure the highest standards of product quality and customer satisfaction. This role involves inspecting and calibrating instruments returned by customers, managing logistics, and maintaining inventory levels. You will also drive continuous improvement initiatives and ensure compliance with health and safety regulations. If you are passionate about engineering and customer service, and you thrive in a dynamic environment, this opportunity offers a chance to make a significant impact while working collaboratively with a talented team.

Qualifications

• Erforderliche Ingenieurqualifikationen oder gleichwertige Erfahrung.
• Ausgezeichnete Kommunikationsfähigkeiten sind notwendig.

Responsibilities

• Kalibrierung und Inspektion von Instrumenten, die von Kunden zurückgegeben werden.
• Verwaltung von Vermögenswerten und Logistik.

Skills

Kommunikationsfähigkeiten

Datenbankmanagement

Verkaufserfahrung

Analytische Fähigkeiten

Education

Ingenieurqualifikationen

Betriebswirtschaft

Tools

Salesforce

Job description

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Responsibilities

• Fully inspect and test instruments returned from customers and end users.
• Correctly and accurately calibrate the units.
• Manage all assets – booking in, traceability records, logistics, and product shipping.
• Effectively resolve application and technical questions for Fluke Reliability customers.
• Manage the Service Engineers and hire equipment.
• Maintain stores and inventory levels.
• Assist in organizing and maintaining the workshop according to health & safety regulations and ensure that all processes carried out are in accordance with our QA and ISO 9001.
• Help drive continuous improvement within the department and Health & Safety procedures.

Commercial

• Proactively contact customers and actively manage reminder programs to drive revenue.
• Own customer satisfaction and ensure we deliver excellence in customer service.
• Utilize and maintain Fluke’s CRM system (Salesforce) to report, monitor, and understand gaps in service targets, then take corrective actions.
• Analyse and manage productivity, make recommendations, and process improvements.
• Answer customers' requests, perform, and send quotations.
• Assist the sales coordinator with ordering and invoicing management.

Experience

• Engineering qualifications, Business Administration, or equivalent experience is required.
• Excellent communication skills (verbal and written) required; must be able to interact with and convince both internal and external customers.
• Experience with a customer-facing sales role, marketing, product planning, or product management experience would be desirable.
• Strong knowledge of database management, reporting, and analysis needed with excellent PC skills.
• Experience with industrial products, sales, and training preferred.

Personal Skills

• Undertake all other reasonable tasks which will ensure the smooth and efficient running of the business, together with other team members.
• Assist in any other areas of the company business which is considered necessary.
• Demonstrate excellent customer focus with both external customers and other Fluke entities, ensuring a smart and professional company image is maintained.
• Ability to work on own initiatives with a can-do attitude to ensure the smooth running of the calibration department.
• Must be able to prioritize workload to meet deadlines required by the business.