Service Desk Administrator

Glam Out; Farnham; On-site; GBP 26,000 - 27,000; Full time

Job summary

A reputable building services company is seeking a Service Desk Administrator in Farnham. The ideal candidate will have experience in a helpdesk environment, strong organizational skills, and the ability to handle multiple tasks under pressure. Responsibilities include managing calls and emails, coordinating with engineers, and ensuring compliance with service agreements. This role offers a salary of £26k/£27k.

Qualifications

• Demonstrable experience in a helpdesk or customer service environment.
• Ability to thrive in a fast-paced setting.
• Strong written and verbal communication skills.

Responsibilities

• Manage incoming phone calls and emails.
• Allocate works to engineers based on priority.
• Ensure compliance with SLA agreements.

Skills

Helpdesk experience

Attention to detail

Time management

Excellent communication skills

Proactive problem solving

Data entry skills

Job description

JOB TITLE: SERVICE DESK ADMINISTRATOR

LOCATION: Farnham

SALARY: £26k/£27k

COMPANY INFORMATION Service Desk Administrator

• Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas, HVAC and electrical maintenance is looking for a Service Desk Administrator to join their ever expanding team
• Close working relationships with high profile clients meaning long term contracts and security
• Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning
• Operating a mobile team of both residential and mobile engineers with various skillsets across London and the South East
• Excellent reputation for delivering quality and high standards of service
• Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating
  
  

CANDIDATE INFORMATION Service Desk Administrator

• As a service desk administrator you will have demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferred
• To be organised, with good attention to detail
• Ability to work in a fast-paced environment
• Self-motivated with the ability to set oneself tasks when working in a team, as well as individually
• Excellent written and verbal communication skills
• Good time management skills to work under pressure and to deadlines
• Pro-active with the ability to think on your feet and for yourself
• Demonstrate sound decision making when taking responsibility for tasks
• Accurate data entry skills
  
  

JOB INFORMATION Service Desk Administrator

• As a service desk administrator you you be responsible for general administration/office duties including preparing documents, producing files and filing
• Incoming phone calls & emails over various inboxes
• Allocation of works to engineers
• Working to response times to meet contractual SLA agreements
• Providing support obtaining accreditations and certifications
• Collating health, safety and compliance documentation
• Assisting with quality procedures to obtain ISO standards (in future)
• Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals
• Requesting site access and arranging Permits when required,
• Preparing quotations with support from contract managers
• Requesting costs and raising purchase orders to suppliers
  
  

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