Service Desk 1st Line Support Engineer

City and County Healthcare Group Ltd; Altrincham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare services provider is looking for a Service Desk 1st Line Support Engineer in Altrincham. The role involves providing first-level IT support, handling requests like password resets, and supporting the Desktop Services team. Ideal candidates will have a passion for IT, excellent customer service skills, and a commitment to teamwork. The company offers extensive training and benefits including 25 days holiday and birthday off.

Benefits

25 days holiday plus bank holidays

Birthday off

Occupational Maternity Pay

Occupational Paternity Pay

Death in Service Payment

Occupational Sick Pay

Qualifications

• Passion for IT and desire to develop a career in IT support.
• Ability to absorb and retain information quickly.
• Proven analytical and problem-solving skills.

Responsibilities

• Provide first-level IT support to end users.
• Handle basic IT support requests like password resets.
• Support the Desktop Services team in provisioning mobile devices.

Skills

IT support

Customer service

Problem-solving

Job description

Service Desk 1st Line Support Engineer, Altrincham

Client: City and County Healthcare Group Ltd

Location: Altrincham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: c9180e2c9f00

Job Views: 5

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description

This role involves providing first-level IT support and IT administration duties to end users seeking IT assistance. Responsibilities include handling basic IT support requests such as password resets, creating user accounts, amending file permissions, and basic configuration tasks on key operational systems. The role may also support the Desktop Services team in provisioning mobile devices and imaging laptops.

Qualifications

You should have a passion for IT and a desire to develop a career in IT support. The ability to absorb and retain information quickly, be highly self-motivated, detail-oriented, and possess proven analytical and problem-solving skills is essential. Experience working in a team-oriented, collaborative environment with excellent customer service skills is preferred.

Additional Information

We offer comprehensive training and development opportunities through self-directed learning, coaching, e-learning modules, and access to further qualifications. You will have support to advance your career within your branch or across the wider City & County Healthcare Group. We also offer the following benefits:

• 25 days holiday plus bank holidays
• Your birthday off*
• Occupational Maternity Pay & Adoption Pay
• Occupational Paternity Pay*
• Death in Service Payment*
• Occupational Sick Pay

*Terms and conditions apply.

City and County is an Equal Opportunities Employer.

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