Service Designer - UX

iO Associates; London; On-site; Full time

Job summary

A leading company is seeking a Service Designer with strong UX experience for a major Defence programme in London. This on-site role involves designing complex service journeys and requires active DV Clearance. The successful candidate will excel in fast-paced, secure environments and collaborate effectively with multiple stakeholders.

Qualifications

• Strong background in service and UX design, ideally within Defence.
• Skilled in service mapping (journey maps, blueprints).
• Active DV Clearance is essential.

Responsibilities

• Design end-to-end services across multiple channels.
• Map and improve user journeys based on research.
• Communicate design decisions to technical and non-technical audiences.

Skills

Service Design

UX Experience

Communication

Stakeholder Engagement

Tools

Palantir

Job description

Service Designer - UX | up to £650/day (Outside IR35) | London - On-site (5 days/week)

We're looking for a Service Designer with strong UX experience to support a major Defence programme. This role is ideal for someone confident working in secure, fast-paced environments and shaping complex service journeys.

Key Responsibilities:

• Design end-to-end services across multiple channels.

• Map and improve user journeys based on research and operational needs.

• Work closely with developers, researchers, and Defence stakeholders.

• Clearly communicate design decisions to technical and non-technical audiences.

Requirements:

• Strong background in service and UX design, ideally within Defence or secure settings.

• Skilled in service mapping (e.g. journey maps, blueprints).

• Excellent communication and stakeholder engagement.

• Active DV Clearance is essential.

• Experience with Palantir is a plus.

This is a great opportunity to support mission-critical work in a delivery-focused Defence environment. If you're ready for a high-impact role, we'd love to hear from you.