Service Designer (Interim)

Rated Traders Ltd; Greater London; On-site; GBP 74,000 - 85,000; Full time

Job summary

Rated Traders Ltd is seeking an interim Service Designer based in London (South West London, London, South East, UK). This contractor role offers daily rates between £400 and £460.

The assignment focuses on understanding customer journeys, assessing processes and identifying practical changes to improve experience and efficiency across service touchpoints.

Responsibilities

• Understand current customer journeys, operational processes, pain points and demand drivers.
• Map high-level as-is and to-be processes and identify practical changes to improve customer experience and hand-offs.

Job description

Rated Traders Ltd is hiring a Service Designer (Interim) based in South West London, London, South East, UK.

This is a Contractor opportunity (From £400 to £460 per day).

Purpose of the assignment Service Designer (Interim)

The interim Service Designer will work with priority service areas to understand current customer journeys, operational processes, pain points and demand drivers. The role will map high-level as-is and to-be processes and identify practical changes that improve customer experience, reduce avoidable demand, reduce officer time, improve hand-offs ...

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