Service Designer for IT End-User Services

Triumph Consultants Ltd; Bristol; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled IT Migration Specialist to design and implement effective end-user migration solutions. This role involves collaborating with a dedicated team to ensure seamless transitions of IT accounts and devices while maintaining secure operations. You will engage with various stakeholders and contribute to continuous improvement initiatives. If you have a strong understanding of IT services and a knack for problem-solving, this opportunity offers a chance to make a significant impact in a dynamic environment.

Qualifications

• Strong understanding of IT end-user services and migration strategies.
• Proven ability to manage multiple site migrations effectively.

Responsibilities

• Design and implement IT service solutions for user migration.
• Provide technical guidance to migration and transition teams.

Skills

IT end-user services

problem-solving

analytical skills

stakeholder engagement

migration strategies

Job description

Role Overview

This role is responsible for designing and implementing IT end-user and service migration solutions, ensuring the successful transfer and adoption of user IT accounts, devices (desktops/laptops), associated infrastructure, applications, and system access post-migration. You will work closely with a dedicated end-user migration team, including the Services Transition Lead, User & End User Compute Coordinator, hardware deployment and floorwalking personnel, and the primary IT Service Provider, all within an IT & Records Programme workstream. Collaboration across other programme workstreams and engagement with transferring sites and end users will be essential.

The post holder will be required to work from the offices 3 days per week and will be required to travel to various locations throughout the UK (expenses will be paid for the travel to other sites)

Key Deliverables

• Design and implement IT service solutions that support IT service transfer and business change objectives.
• Work with transferring site personnel, the migration and service transition team, and the primary IT Service Provider to validate and refine solution requirements.
• Provide technical expertise and guidance to the migration and transition team.
• Ensure all solutions are scalable, secure, and aligned with enterprise architecture and IT service management practices.
• Support the planning, testing, and execution of the IT services migration.
• Actively resolve or escalate issues as they arise.
• Contribute to maintaining safe, compliant, and secure operations, while supporting people change initiatives.
• Capture and share lessons learned, driving timely and continuous improvement activities.

Qualifications & Experience

• Strong understanding of IT end-user services, end-user compute, infrastructure, and application/system migration strategies.
• Excellent problem-solving and analytical skills.
• Effective communication and stakeholder engagement capabilities.
• Proven ability to manage multiple concurrent site migrations.
• Experience in developing and delivering IT service migration solutions within change, transformation, transition, or M&A contexts (desirable).