Service Designer (12 Month FTC)

Lloyds Banking Group; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

30 days holiday

Wellbeing initiatives

Parental leave

Job summary

Lloyds Banking Group in London is seeking an experienced Service Designer for a 12 Month FTC to join the Embedded Finance design team. You will help create seamless digital experiences for customers and advance the practice of Service Design across the Group.

You’ll work within agile teams, shape pivotal initiatives, and collaborate with designers, product owners and engineers to ensure customer-centric outcomes across the end-to-end lifecycle.

Qualifications

• Minimum 5 years experience as a service designer.
• Proactive, driven with ability to foster innovation and continuous improvement.
• Strong relationship building and ability to present to senior audiences.
• Calm under pressure with risk identification and response.
• Strong communication across senior, technical and non-technical audiences.
• Systems thinking across products, processes, people and platforms.

Responsibilities

• Work in agile teams to uncover priorities and define scope.
• Visualise outcomes and shape pivotal initiatives.
• Attend workshops to ensure business context and risks understood.
• Communicate with colleagues to manage expectations.
• Support research and document current and future state services.
• Collaborate with designers, journey managers, product owners and engineers.
• Share knowledge and embed design principles across product journeys.
• Be an active member of the design community.

Skills

Service design

Agile teams

Stakeholder management

Systems thinking

Job description

JOB TITLE: Service Designer - 12 Month FTC

LOCATION: London

HOURS: Full Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

About the Role

We're looking for an experienced Service Designer to join our Embedded Finance design team We're looking for someone to help create seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group.

You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. You'll create engaging, readable, accessible content that gives our customers great digital experiences.

What you'll be doing

Work creatively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.

Shape pivotal initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services.

Attend workshops and discussions with collaborators, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.

Communicate with colleagues to manage expectations and incorporate multiple perspectives when defining solutions.

Support the research and document current and future state services.

Make good design decisions, bring the user perspective to the front and challenge the validity of constraints.

Collaborate closely with other designers, customer journey managers, product owners, and engineers.

Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.

We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey.

What we're looking for?

A minimum 5 years experience as a service designer.

We're looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement.

Strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.

Possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.

Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods.

Brings a strong systems thinking attitude, is able to understand how products, processes, people and platforms connect, and design services that work cohesively across the wider ecosystem

Designs with a full end to end customer lifecycle perspective, considering not just individual interactions, but how experiences connect from onboarding through to ongoing engagement and value over time

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%

An annual performance-related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

30 days' holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies