Service Designer

Capgemini; Worthing; On-site; GBP 50,000 - 80,000; Full time

Job summary

A global technology transformation partner is looking for a Lead Service Designer in Worthing to drive user-centered service design. The role involves leading design projects, mentoring teams, and fostering collaboration across departments. Applicants should have expertise in designing government services, strong communication abilities, and relevant qualifications. This position embraces a hybrid working model, offering professional development within a supportive environment.

Benefits

Training and development opportunities

Wellbeing programs and Mental Health Champions

Qualifications

• Proven ability to lead complex, user-centered design projects from initial concept to final implementation.
• Experience in designing government or public services.
• Strong knowledge of the GOV.UK service standard.

Responsibilities

• Drive the design of complex, user-centered services across the department.
• Champion collaboration across multidisciplinary teams.
• Improve inclusive, accessible, and sustainable design practices.

Skills

User-centered design

Stakeholder engagement

Co-design facilitation

Communication

Data-driven design

Education

Degree in Service Design, Interaction Design, or related field

Relevant professional certifications

Job description

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As a Lead Service Designer, you will drive the design of complex, user-centered services across the department. You will help set the vision for service design, ensuring that iterative processes lead to successful outcomes. You will champion and facilitate collaboration across diverse multidisciplinary teams, fostering a culture of co-design and shared ownership of the design process.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including:
identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

You will support design decisions, communicate strategies, and coach others. Your role involves improving inclusive, accessible, and sustainable design practices, aligning user needs with organizational goals. You’ll be planning and running design sessions. You will also embed hypothesis-driven and iterative design practices, and help teams adapt to changes.

Additionally, you will lead and coordinate design work, advocate for user-centred design, and create an inclusive environment for designers.

Your skills and experience

· Essential:

Proven ability to lead complex, user-centered design projects from initial concept to final implementation.

Experience in designing government or public services

Strong knowledge of the GOV.UK service standard

Strong skills in mentoring and coaching teams in iterative design practices.

Expertise in integrating data-driven insights into service design.

Experience in creating accessible and inclusive services.

Ability to build and maintain strong, strategic relationships with key stakeholders.

Excellent communication skills, with the ability to articulate and champion design concepts and strategies at the highest levels of the organization.

· Desirable:

Expertise in leading co-design sessions and integrating diverse perspectives.

Ability to define and lead the strategic direction of service design within the business area.

Qualifications:

· Degree in Service Design, Interaction Design, User Experience Design, or a related field or equivalent experience.

· Relevant professional certifications or equivalent experience.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Your 'Get the Future You Want'

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions.
To help support wellbeing, we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.