Service Designer

WEBRECRUIT; United Kingdom; Hybrid; GBP 48,000 - 53,000; Full time

Job summary

A leading organization in Wales seeks a Service Designer to deliver user-centred digital services. This role involves leading service design projects, developing prototypes, and enhancing user experiences. Flexible working options, hybrid work, and a comprehensive benefits package are offered for this 12-month fixed-term contract.

Benefits

28 days' holiday plus bank holidays

Local government pension scheme

Flexible working options, including job share

Family leave policy

Qualifications

• Strong experience in user-centred design from concept to delivery.
• Experience in conducting research and applying insights in service design.
• Ability to create service design artefacts, prototypes, and user journeys.

Responsibilities

• Deliver the digital strategy through user-centred services.
• Lead end-to-end service design and tackle complex policy challenges.
• Analyse user needs and translate ideas into actionable designs.

Skills

User-centred design

Service design artefacts

Data analysis

Prototyping

Research participation

Education

Degree or equivalent vocational qualification

Job description

Service Designer

Wales (with hybrid working)

The Organisation

Our client makes a difference to families and children throughout Wales by supporting welfare and early years learning.

To achieve this, they lead on developing and regulating the workforce, service improvement, and data and research to improve welfare.

They are now looking for a Service Designer to join them on a 12 month fixed-term basis (maternity cover). This role is offered with flexible working options, and our client will consider candidates as part of a job share.

You must be based in the UK to apply for this role and be able to visit one of the stated offices when required.

The Benefits

- Salary of £48,134 - £52,966 per annum (pro rata)

- 28 days’ holiday plus bank holidays (pro rata)

- Local government pension scheme

- Flexible work policy

- Hybrid working from home and our client’s office as required

- Flexible working options, including job share consideration

- Family leave policy

The Role

As a Service Designer, you will deliver our client’s digital strategy, working across the organisation to design user-centred services.

Leading end-to-end service design, you’ll tackle complex policy and service challenges. Insights will be turned into practical improvements that shape how people interact with online and offline services, always ensuring user needs come first.

You’ll also analyse user needs and business objectives, map journeys and service blueprints, run workshops, develop and test prototypes, and translate ideas into clear, actionable designs.

Additionally, you will:

- Work as part of a multi-disciplinary team on service design projects

- Gather and interpret user needs to define problems and develop evidence-based solutions

About You

To be considered as a Service Designer, you will need:

- A strong grounding and experience in user-centred design, from concept to final delivery

- Experience participating in research and using insight to inform service design

- Experience creating service design artefacts, prototypes, user journeys and service flows

- Experience analysing and synthesising data and user research

- A degree or equivalent vocational qualification

The closing date for this role is 3rd August 2025.

Other organisations may call this role Service Design Specialist, UX Service Designer, Digital Service Designer, Senior Service Designer, or User-Centred Design Lead.

Reasonable adjustments can be made at any stage of the recruitment process for candidates with a disability, impairment or health condition, for example who are neuro-divergent or who use British Sign Language.

So, if you’re ready to bring your service design expertise as a Service Designer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.