Service Designer

Justice Digital; United Kingdom; Hybrid; GBP 41,000 - 51,000; Full time

Job summary

Justice Digital is seeking a Service Designer to join its collaborative Probation team. The role involves analyzing user needs and designing inclusive services while supporting design communities. Flexible working options are available, along with a generous benefits package including training budgets and well-being support.

Benefits

Learning budget

Generous pension scheme

25 days leave plus bank holidays

Flexible working options

Wellbeing support

Qualifications

• Proven experience or knowledge of design communication and collaborative designing.
• Ability to align design work with strategic objectives.
• Experience applying iterative design principles.

Responsibilities

• Analyzes user needs and develops service blueprints for service delivery.
• Facilitates design workshops and tests digital prototypes.
• Contributes to design community and grows design standards.

Skills

Design communication

Designing for everyone

Evidence based design

Iterative design

Leading design

Job description

Social network you want to login/join with:

Interviews: Expected w/c 4 th August (TBC)

Grade: SEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

National: £41,463 - £51,675 (may include an allowance of up to £10,212)

London: £47,657 - £56,050 (may include an allowance of up to £8,393)

Working pattern : Full time, Part Time, Flexible Working

Contract Type: Permanent

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for Service Designers here at Justice Digital , to be part of our warm and collaborative Probation team.

This role aligns against Service Designer from the Government Digital and Data Framework

You’ll be welcomed into a thriving design community and into multidisciplinary teams, alongside user researchers, product managers, software developers and others to deliver world-class, user-centred services.

As well as doing great work, we’re creating a place that’s great to work in. We offer brilliant training opportunities, excellent kit and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

A Service Designer at the Ministry of Justice typically:

• Analyses and interprets user needs and business objectives in complex service areas
• Develops design concepts and service blueprints that reimagine how services can be delivered end-to-end
• Facilitates design workshops with users, delivery teams and senior stakeholders
• Designs and tests digital prototypes at speed to explore ideas and reduce risk
• Contributes to the Design Community of Practice and helps grow design standards and best practice

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

To be effective in this role, you should have proven experience or knowledge of:

• Design communication; you will be able to explain problems, design ideas and design decisions to others, using appropriate tools and methods
• Designing for everyone; designing in collaboration with others to design and deliver inclusive, accessible and sustainable services that meet the needs of users and appropriate standards
• Designing strategically ; aligning design work to the service user needs, team goals and strategic objectives of the organisation, identifying risks and opportunities, and how to navigate them.
• Designing together; planning and running design sessions with the team, service users or stakeholders. Understanding who to identify and engage through the design process.
  
  
• Evidence based design; able to thread evidence into design decisions, using analysis, synthesis to clearly explain evidence relevant to users or a service.
• Iterative design; able to apply iterative design principles and agile methodologies, iterate designs based on research, prototype and test design ideas using a range of design tools and techniques.
• Leading design; able to lead and coordinate design work in the team, with support, communicate the value of user-centred design and support other designers.

Willingness to be assessed against the requirements for BPSS clearance

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy .

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 ( Contribution Rates )
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• Some offices may have a subsidised onsite Gym.

How to Apply

Candidates must submit a CV and Supporting Statement (no more than 750 words) which describes how you meet the requirements set out in the Person Specification above.

Candidates who do not submit both a CV and a separate statement of suitability will not be invited to interview.

Within your statement of suitability, please focus on demonstrating how you meet the following essential criteria which are being assessed at the sift stage;

• Design communication; you will be able to explain problems, design ideas and design decisions to others, using appropriate tools and methods
• Designing for everyone; designing in collaboration with others to design and deliver inclusive, accessible and sustainable services that meet the needs of users and appropriate standards
• Designing strategically ; aligning design work to the service user needs, team goals and strategic objectives of the organisation, identifying risks and opportunities, and how to navigate them.
• Evidence based design; able to thread evidence into design decisions, using analysis, synthesis to clearly explain evidence relevant to users or a service.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Leadership
• Communicating and Influencing
• Seeing the Big Picture
• Changing and Improving

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1.5 hour panel interview, held via video conference, which will also include a task which will be provided prior to the interview. You will be asked to prepare a portfolio (or evidence) that shows your work at the interview and complete an interview task.

Should we receive a high volume of applications, a pre-sift based on evidence-based design will be conducted before the sift.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Use of Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.