Service Designer

Damia Group Ltd; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Job summary

A UK-based staffing agency is seeking a Service Designer for a remote position to improve user-centred services within UK Government environments. The role involves mapping user journeys and collaborating with various teams to enhance service delivery, ensuring compliance with accessibility standards. Strong experience in service design is essential.

Qualifications

• Experience designing end-to-end services within UK Government environments.
• Strong understanding of accessibility and inclusive design.

Responsibilities

• Design user-focused services based on GDS Service Standard principles.
• Collaborate with multidisciplinary teams to meet user needs.

Skills

User journey mapping

Service blueprinting

Inclusive design

Accessibility standards (WCAG 2.1 AA)

Job description

Overview

Service Designer- Outside IR35 - 3 months+ Remote (UK)

Responsibilities

• Experience designing end-to-end services within UK Government environments, following (url removed) and GDS Service Standard principles.
• Skilled in mapping user journeys, service blueprints, and improving user-centred services.
• Strong understanding of accessibility, inclusive design, and compliance with WCAG 2.1 AA standards.
• Ability to work with multidisciplinary teams (policy, delivery, design, and technical) to ensure services meet user needs and organisational goals.

Company/Employer Information

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person\'s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003