Service Designer

Methods Business and Digital Technology; Manchester; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading consultancy in the UK is seeking a Service Designer to join their team. The role involves designing user-centered services for the public sector, including conducting research, facilitating workshops, and creating detailed service blueprints. The company offers a collaborative environment, extensive training, and various employee benefits to foster professional growth and well-being.

Benefits

Flexible working arrangements

24/7 confidential employee assistance programme

25 days of annual leave

Pension scheme with employer contribution

Discretionary company bonus

Private medical insurance

Enhanced maternity and paternity pay

Volunteering days

Qualifications

• Passion for designing user-centric services.
• Experience in service design techniques.
• Ability to communicate user needs effectively.

Responsibilities

• Research and map services from customer and organizational perspectives.
• Run workshops to explore solutions and ideas.
• Design user journeys and service blueprints.

Skills

User-centered design

Service design techniques

Workshop facilitation

Prototyping

Communication

Agile environment

Job description

Service Designer

£50,000 - £60,000pa

Methods Business and Digital Technology Limited

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

Your role

We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal.

Your responsibilities will include:

● Researching and mapping the current service from the perspective of the customer, the product team, and the wider organisation

● Running workshops to solve problems, explore solutions, and formulate ideas

● Designing user journeys and artifacts such as service blueprints

● Building prototypes to test solutions and ideas

● Understanding, interpreting, and communicating user needs

● Making sure that user needs are at the core of product development

Skills we are looking for

● Talking about digital products and the GDS Service Standard in a way that people understand

● Understanding how policy or technology constraints affect the development of your product, and how digitalisation benefits the user

● Experience helping the user-centered design team to work effectively together

● Service design techniques, for example blueprinting, future blueprinting, rapid ideation

● Presenting and influencing decision makers

● Planning and running workshops with stakeholders, end users and/or front line service providers

● Leveraging metrics and user feedback to define and refine services

We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget, working with our experienced teams and mentoring.

Additional skills and behaviours

Skills that would also be useful in this role include:

● Working in an agile environment

● Experience advocating for fully accessible and inclusive services

● Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work

● Taking a proactive approach to diversity, equity and inclusion internally and with clients

● The ability to solve complex problems, for example sketching, wireframing, prototyping and usability testing

● Distilling and visualising complex information simply

● Experienced in using Sketch, Figma, Invision or similar design tools

Additional skills and behaviours

Skills that would also be useful in this role include:

● Working in an agile environment

● Experience advocating for fully accessible and inclusive services

● Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work

● Taking a proactive approach to diversity, equity and inclusion internally and with clients

● The ability to solve complex problems, for example sketching, wireframing, prototyping and usability testing

● Distilling and visualising complex information simply

● Experience in managing story development in tools such a as VSTS/Azure DevOps or similar

● Ability to understand complex financial issues combined with deep analytical skills

This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview.

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment

Development – access to LinkedIn Learning, a management development programme, and training

Wellness – 24/7 confidential employee assistance programme

Flexible Working – including home working and part time

Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes

Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year

Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation

Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Discretionary Company Bonus – based on company and individual performance

Life Assurance – of 4 times base salary

Private Medical Insurance – which is non-contributory (spouse and dependants included)

Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)

Enhanced Maternity and Paternity Pay

Travel – season ticket loan, cycle to work scheme

For a full list of benefits please visit our website (www.methods.co.uk/careers/benefits)