Service Designer

Investigo Limited; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-known council in London seeks to recruit a Service Designer for a major transformation programme. The role involves researching and analyzing user journeys while collaborating with various stakeholders to design user-centric services. Strong communication skills are essential as the role requires daily interactions with organizational levels.

Qualifications

• Proven track record as a Service Designer.
• Experience in understanding user journeys within a council environment.

Responsibilities

• Conduct research and analysis to understand complex journeys.
• Collaborate with the wider team across product, delivery, and UX.
• Co-design services enabling users across multiple areas.

Skills

Communication Skills

Research and Analysis

Job description

A well-known council based in London is looking to recruit a Service Designer to support a large transformation programme.

The ideal candidate will have a proven track record as a Service Designer, preferably with experience in understanding user journeys within a council environment.

Working with the Lead Service Designer, you will conduct research and analysis to understand complex journeys and touchpoints that impact the experiences of users and residents.

Collaborating with the wider team across product, delivery, and UX, you will be responsible for co-designing services that enable users across multiple areas.

You will liaise daily with various stakeholders, so strong communication skills at all organizational levels are essential to articulate the vision and translate it into actionable outcomes.

If available to start immediately and willing to commute twice a week to London, please apply now.