Service Designer

Futureheads; Islington; On-site; GBP 100,000 - 125,000; Full time

Job summary

A well-respected tech consultancy is seeking a Senior Service Designer for a financial services client project. This contract role involves engaging with users and stakeholders, mapping features, and leading design improvements. Ideal candidates need at least 6 years of experience, particularly in financial services, and must be confident in managing senior stakeholders and navigating complex environments.

Benefits

Flexible working hours

Creative work environment

Diversity and inclusion initiatives

Qualifications

• At least 6 years’ experience working as a Service Designer.
• Experience in the financial sector with an understanding of business operations.
• Proactive and organized, able to manage time effectively.

Responsibilities

• Dig into the competition and figure out where the new idea fits in the market.
• Talk to users and stakeholders to understand needs and possibilities.
• Map out features and connections across users, business teams, and tech.

Skills

Critical thinking

Communication

Stakeholder management

Creativity

Analytical skills

Time management

Job description

Service Designer (Contract)
Rate: £425/d
Start date: ASAP
Duration: 3 months
Client: Consultancy – Financial Services
Location: London – 3 days per week in office
Note: Candidates must have valid right to work in the UK

We’re working with a well-respected tech consultancy who are seeking a Senior Service Designer for a financial services client project on a new service proposition, conceived within their innovation hub.

Responsibilities

• Dig into the competition and figure out where our new idea fits in the market
• Talk to users and stakeholders to really understand what’s needed and what’s possible
• Map out features and how everything connects across users, business teams, operations, and tech
• Question the usual way of doing things using behavioural insights and design skills, making sure our new idea fits smoothly into people’s routines and ways of thinking
• Test out concepts with users, gather feedback, and turn those insights into improvements for the next version
• Set the vision and direction for the team and stakeholders, write up requirements, and share best practices
• Work closely with product teams to plan and prioritise which features to roll out first, keeping business goals in mind

Required Experience

• At least 6 years’ experience working as a Service Designer
• Strong critical thinker who can handle complexity and see the big picture across different parts of an organization or service
• Confident working with senior stakeholders and getting their buy-in
• Experience in the financial sector, with a good understanding of how the business works
• Creative and not afraid to challenge the status quo, but also practical and analytical to make sure ideas are realistic
• Proactive and organized, great at managing time and comfortable with quick changes and iterations
• Excellent at communicating, presenting, and leading workshops or meetings

We encourage applicants from all backgrounds, so if there is anything we can do to make our recruitment processes better for you and to allow you to show your best self, let us know. We also understand that some people require extra time to complete assessments, require alternative application methods and can also benefit from having interview questions or a guide to the type of questions pre-interview. We are open to any suggestions or requests that you may have and are always looking for creative ways to assess talent. Our commitment to you is that you should always feel safe and secure when you’re working with us. Futureheads is a B Corp accredited digital recruitment agency based in London. We specialise in recruiting permanent, contract and freelance digital and tech professionals in creative, data, design, digital marketing, engineering, product, project and programme management, UX and service design jobs.