Service Designer

Capgemini; Hove; Hybrid; GBP 52,000 - 68,000; Full time

Job summary

Capgemini is seeking a Service Designer to drive user-centred service design for public sector and other clients. You will champion iterative design, coach teams, and align design outcomes with organisational goals in a hybrid, multi-site setup.

You will embed hypothesis-driven, iterative design into environments that have historically used waterfall delivery, coordinating with product, business and technology teams to deliver inclusive, accessible services.

Qualifications

• Proven ability to lead complex, user-centred design projects from initial concept to final implementation.
• Experience in designing government or public services.
• Experience applying user-centred design methods within complex technology, platform or transformation programmes.
• Strong knowledge of the GOV.UK service standard.
• Strong skills in mentoring and coaching teams in iterative design practices.
• Expertise in integrating data-driven insights into service design.
• Experience in creating accessible and inclusive services.
• Ability to build and maintain strong, strategic relationships with key stakeholders.
• Excellent communication skills, with the ability to articulate and champion design concepts and strategies at the highest levels of the organization.

Responsibilities

• Lead user-centred design projects from concept to implementation.
• Embed user-centred design practices within complex technology environments.
• Coach and coordinate design work across multidisciplinary teams.
• Champion inclusive, accessible service design for SaaS-enabled services.

Skills

Leadership of complex projects

Public sector design

User-centred design methods

GOV.UK service standard

Mentoring and coaching

Data-driven insights in design

Accessibility and inclusion

Stakeholder management

Clear communication at senior levels

Education

Degree in Service Design / Interaction Design / UX Design or equivalent

Professional certifications or equivalent experience

Job description

About the job you're considering

We’re excited to announce that our Worthing office will be closing as we move to our brand new office in Hove!

As a Service Designer, you will drive the design of complex, user-centred services for our prestigious public sector client. This role will help create the conditions for teams to adopt and embed user-centred, iterative design approaches within a complex enterprise technology environment. You will also have the opportunity to work for other clients in government and the private sector. You will contribute to and help set the vision for service design, ensuring that iterative processes lead to successful outcomes. You will champion and facilitate collaboration across diverse multidisciplinary teams, fostering a culture of co-design and shared ownership of the design process.
These are important and challenging roles within the Experience Design Team. You will not only shape meaningful services that impact millions, but also grow as a practitioner - deepening your expertise through diverse and stretching challenges, new and varied opportunities, and access to a vibrant community of experienced professionals.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

The services we co-create with our client are often transformational – the solution may not be obvious and the landscape is complex, so we are looking for individuals who can make sense where there is very little framework or direction.

You will support design decisions, communicate strategies, and coach others. Your role involves improving inclusive, accessible, and sustainable design practices, aligning user needs with organizational goals. You’ll be planning and running design sessions. You will also embed hypothesis-driven and iterative design practices, and work with product, business and technology teams to introduce user-centred design practices into environments that have traditionally relied on waterfall delivery approaches.

Additionally, you will lead and coordinate design work, advocate for user-centred design, and create an inclusive environment for designers. In doing so you will help shape end-to-end user and colleague experiences across SaaS-enabled services and business processes.

Your skills and experience

Essential:

• Proven ability to lead complex, user-centred design projects from initial concept to final implementation.
• Experience in designing government or public services
• Experience applying user-centred design methods within complex technology, platform or transformation programmes.
• Strong knowledge of the GOV.UK service standard
• Strong skills in mentoring and coaching teams in iterative design practices.
• Expertise in integrating data-driven insights into service design.
• Experience in creating accessible and inclusive services.
• Ability to build and maintain strong, strategic relationships with key stakeholders.
• Excellent communication skills, with the ability to articulate and champion design concepts and strategies at the highest levels of the organization.

Desirable:

• Experience designing government, enterprise or large-scale business services.
• Experience working with SAP products or SAP-enabled business processes.
• Experience designing services within SaaS, ERP or enterprise platform environments.
• Experience helping organisations transition from waterfall approaches to more iterative and user-centred ways of working.
• Ability to define and lead the strategic direction of service design within the business area.
• Expertise in, or the ability to lead user research projects and activities
• Experience of leading design sessions and integrating diverse perspectives
• Understand the strategic context of your work and how it aligns with broader project goals.
• Experience of working in other sectors
• Consultancy experience and demonstrable experience of opening-up new account spaces
• Multi-disciplinary design skills set
• SC clearance

Qualifications:

• Degree in Service Design, Interaction Design, User Experience Design, or a related field or equivalent experience.
• Relevant professional certifications or equivalent experience.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.
As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
Declare they have a disability, and
Meet the minimum essential criteria for the role.
Please opt in during the application process.

Your security clearance

To be successfully appointed to this role, it is a requirement to be eligible for Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.
Make it real | www.capgemini.com