Service Designer (SC Eligible) - Consultant - AI & Digital Factory

Capgemini Invent; Glasgow; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Capgemini Invent in the United Kingdom is seeking a Service Designer to join multidisciplinary teams and shape high-impact, user-centred services across the end-to-end design lifecycle. You will apply established service design tools and deliver artefacts such as journeys, personas and blueprints, working with cross-functional teams in a collaborative, hybrid environment in locations including Glasgow.

Join us to advocate for inclusive design, collaborate with stakeholders, and advance

Qualifications

• Minimum 3+ years of experience designing services and products.
• Experience creating service design artefacts such as current and future-state journeys, personas, service concepts and blueprints.
• Ability to identify accessibility barriers for diverse user groups.
• Experience facilitating workshops, design sprints, ideation sessions or similar.
• Ability to translate user insights into compelling design outputs for varied audiences.

Responsibilities

• Deliver end-to-end service design across multidisciplinary teams.
• Develop artefacts such as journeys, personas and blueprints across current and future states.
• Apply GDS principles and service design standards across public and private sector clients.
• Champion inclusive and accessible design practices throughout projects.
• Identify risks and escalate appropriately within the team.
• Advocate for user-centered design with stakeholders and clients.
• Show examples of work through visual artefacts to communicate process and outputs.

Skills

Service design

User journeys

Stakeholder management

Workshop facilitation

Agile cross-functional teams

Clear visuals

Curiosity and questioning

Job description

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

AS A SERVICE DESIGNER YOU WILL

• Support our clients through the end-to-end service design process to design and develop innovative products and services from ideation and inception through to solution build and testing.
• Create service design artefacts including user journeys, personas, service blueprints, mapping and proof of concepts
• Apply GDS standards and service design principles across both public and private sector clients
• Identify and address accessibility and inclusion considerations in the development of services
• Work effectively within agile, cross-functional teams while owning delivery service design artefacts and collaborating with other UCD disciplines
• Communicate insights and design outputs clearly with strong visuals
• Support facilitation of workshops, ideation sessions or similar
• Identify risks and elevate appropriately within your team
• Advocate for user-centred design within teams and to wider stakeholders
• Ability to adopt a curious and inquisitive mindset – with a passion for asking ‘why’

Your Experience

• Minimum 3+ years of experience designing services and products.
• Proven experience working across a service design process, autonomously with minimal support
• Experience working with Government Digital Service (GDS) service standards, applying GDS design principles or working to similar design standards
• Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts
• Ability to identify potential accessibility barriers for complex user groups
• Experience facilitating workshops, design sprints, ideation sessions or similar
• Ability to visualize complex services in an easy-to-understand format for varying audiences
• Experience breaking down complex problems in a fast-paced environment, with a knack for storytelling
• Experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers
• Ability to manage competing priorities in a tight timeframe with a proactive mindset
• Strong stakeholder management skills, with the ability to balance competing views as part of the design process
• Aptitude for being an advocate for user-centrickedity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users
• You will be expected to show examples of work, this does not need to be a formal portfolio or comprehensive story but rather speak to your diverse experience through visual artefacts so that we may understand your process and the type of artefacts you typically output.
• Be eligible for SC clearance (by being a UK resident for at least 5 years and not having left the country for more than 28 consecutive days during this period)

YOUR ROLE

As a Service Designer, you will work within multidisciplinary teams to deliver high-quality outputs across the end-to-end service design lifecycle, helping clients design and improve user-centred services. You will apply established service design tools and methods while continuing to develop your expertise. You will champion inclusive and accessible design practices, ensuring services meet the needs of diverse user groups.

You will be joining the growing and exciting AI & Digital Factory community who are continually sharing knowledge and expertise. You will bring a curious mindset and a passion for designing and improving digital services and experiences.

Role

• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development – Training to support your career development and the skills demand within the company, certifications etc.

WHAT YOU’LL LOVE ABOUT WORKING HERE?

We are delighted to have received the “Glassdoor Best Places to work UK” accolade for 5 consecutive years. To see what it’s like to work at Capgemini Invent, visit our Glassdoor page. Capgemini Invent offers Consultants a culture of learning, ownership, and focus on value.

• You’ll gain exposure to high-profile transformations and gain hands-on exposure to leading technologies.
• Our consultants are formally trained by industry experts in consulting and client delivery. Consultants have access to a vast array for different training and certifications in a variety of areas: cloud technologies (AWS, Azure, GCP), programming (Java, Kotlin, NodeJS, Spring Boot), DevOps (Terraform, Kubernetes, Docker), Cybersecurity (CISSP, CISM) and Agile delivery (Scrum Master, Product Owner, Scaled Agile Framework). Capgemini Invent offers you the flexibility to develop various areas of knowledge in technical domains aligned both to your interests and our client’s outcomes.
• Les Fontaines: Capgemini Invent has a unique training environment just outside of Paris, where we can immerse ourselves in thought-leadership, share knowledge and build capabilities that will help us and our clients to succeed.
• We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients.
• There are monthly team drinks, and it’s a chance to connect face-to-face with the wider team over a few drinks in the city. The monthly team breakfasts give you a different, more relaxed setting to meet up in the office to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new.

NEED TO KNOW

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

Capgemini Is Proud To Be a Disability Confident Employer (Level 2) Under The UK Government’s Disability Confident Scheme. As Part Of Our Commitment To Inclusive Recruitment, We Will Offer An Interview To All Candidates Who

• Declare they have a disability, and
• Meet the minimum essential criteria for the role. Please opt in during the application process.

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology, and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Make it real. | www.capgemini.com