Service Designer

Experis - ManpowerGroup; City Of London; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading staffing firm is seeking a Service Designer to conduct user research and enhance service experiences. This remote role requires active SC security clearance and experience with service design tools. You will collaborate across teams to implement improvements and advocate for user-centered design. Strong facilitation skills and excellent communication are essential. Apply now to join us in creating impactful service solutions.

Qualifications

• Active SC security clearance required.
• Experience with service design and cross-functional collaboration.
• Strong understanding of design thinking methodologies.

Responsibilities

• Conduct user research and stakeholder interviews.
• Map service journeys and identify pain points.
• Design service blueprints and prototypes.

Skills

User research

Stakeholder interviews

Service design tools

Excellent communication

Facilitation skills

Tools

Miro

Smaply

Job description

Service Designer

8 months

Remote

Active SC security clearance required

Inside IR35 - Umbrella only

• Conduct user research and stakeholder interviews
• Map service journeys and identify pain points
• Design service blueprints and prototypes
• Collaborate with cross-functional teams to implement service improvements
• Advocate for user-centred design across the organisation
• Strong facilitation and workshop skills
• Experience with service design tools (e.g., Miro, Smaply)
• Ability to translate insights into actionable design solutions
• Understanding of systems thinking and design thinking methodologies
• Excellent communication and storytelling abilities

If you are interested in the role please apply!