Service Designer

Version 1; Birmingham; Hybrid; GBP 52,000 - 76,000; Full time

Benefits offered by this job

Quarterly Profit Share Scheme

Pension with 5% employer contribution

Private Healthcare Cover

Life Assurance

Employee Discount scheme

Gym Discounts

Job summary

Version 1 is seeking a strategic, systems-minded Service Designer to join our growing design capability. You’ll lead the mapping of current and future states, aligning digital delivery with policy and operational realities to shape end-to-end services that are accessible and efficient.

You’ll work with content designers, product managers, researchers and technical leads to shape service visions, run workshops, and define structures and journeys that deliver real value for users.

Qualifications

• Strong grounding in service design and translating methods into outcomes.
• Comfort and resilience when paths are unclear or evolving.
• Ability to think beyond immediate problems for scalable solutions.
• Advocates for accessibility and inclusive practices by default.
• Communicates complex ideas simply to varied audiences.
• Uses research and data to justify design choices and measure impact.
• Understands stakeholder dynamics and navigates conversations constructively.
• Helps teams move forward and elevates colleagues around them.

Responsibilities

• Set and align around a clear service vision and engage stakeholders.
• Plan and run purposeful workshops to drive alignment and decisions.
• Collaborate with clients and cross-disciplinary teams to co-create solutions.
• Work within agile, multidisciplinary teams to deliver iteratively.
• Make complex processes visible using blueprints and journey maps.
• Use performance data to inform design and measure success.

Skills

Service design fundamentals

Ambiguity handling

Strategic thinking

Inclusive by default

Clear communication

Evidence-based decision making

Emotional intelligence

Team enablement

Job description

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We're an award-winning employer reflecting how our employees are at the very heart of what we do: UK & Ireland's premier AWS, Microsoft & Oracle partner 3300+ strong, €350/£300m revenue business 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW

• UK & Ireland's premier AWS, Microsoft & Oracle partner


• 3300+ strong, €350/£300m revenue business


• 10+ years as a Great Place to Work in Ireland & UK


• Best Workplace for Women in the UK & Ireland by GPTW


• Best Workplace for Wellbeing in the UK by GPTW

We're a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!.

Job Description

We're looking for a strategic, systems-minded Service Designer to join our growing design capability. You’ll work at the heart of multidisciplinary teams to shape end-to-end services that are accessible, efficient, and centred around real user needs.

Service Designers at Version 1 work across the full-service lifecycle, from discovery through to live. You’ll lead the mapping of current and future states, align digital delivery with policy and operational realities, and design and deliver services that improve people’s lives.

You’ll collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads. You’ll help shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services.

Who We Are

We are a 15+ strong Service Design community within the Transformation Design Group (TDG), part of Version 1's Digital, Data and Cloud capability.

TDG tackles complex, systemic challenges - using research, evidence and data-driven insight to break them down and shape solutions that work for real users.

For example, our work includes designing and delivering services that enable prisoners to receive more tailored support; applying a system lens to reduce the cost of hiring teachers across schools; and coaching teams to embed user-centred practices within some of the world’s most prestigious organisations.

We embed user-centred design principles in how we work, leading with empathy and curiosity. Our teams are built on trust, psychological safety and a shared sense of purpose, underpinned by a strong no-blame culture. We value diversity of background, identity, experience and thought - creating an environment where people do their best work and deliver better outcomes.

Qualifications

Who You Are

You're passionate about designing inclusive, sustainable services - grounded in evidence and shaped by real user and organisational needs. You bring people together, make the complex simple, and synthesise diverse perspectives into clear, actionable direction.

More Specifically, You Are

• Experienced - you have a strong grasp on the fundamentals of service design and putting them into action to drive real, measurable impact.


• Comfortable with ambiguity - you help teams find direction when the path isn’t obvious.


• Strategic - you think beyond the immediate problem to design services that are scalable and built to last.


• Inclusive by default - you champion accessibility and inclusion intuitively.


• A clear communicator - you communicate complex ideas simply, adapting to different audiences and contexts.


• Evidence-led - you use research and insight to inform decisions and stand behind them.


• Emotionally intelligent - you navigate stakeholder dynamics and handle difficult conversations constructively.


• A multiplier - you enable teams to move forward, and you make everyone around you better.

How You Operate

You work collaboratively and pragmatically to turn vision into reality. You bring teams together, guide them through structured thinking, and use the right methods to deliver high-quality, user-centred outcomes.

Here’s What That Looks Like Day To Day

• Set and align around a clear service vision - bring teams and stakeholders together behind a shared direction.


• Facilitate with purpose - plan and run workshops that drive alignment, clarity, and decisions.


• Work as one team with clients - co-create solutions and build trusted, respectful partnerships.


• Collaborate across disciplines - work within agile, multidisciplinary teams to deliver iteratively.


• Make complexity visible - use service blueprints, journey maps, and other artefacts to bring clarity, tailored to your audience.


• Use data to guide decisions - interpret performance data to inform design and measure success.

When working with our clients, expectations are often aligned to SFIA and DDaT frameworks. Experience working in these environments are desirable, but not essential.

Additional Information

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits


• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme


• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance


• Financial Wellbeing initiatives including; Version 1 Pension with a 5% employee-matched contribution, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme


• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more.


• 24 days holiday allowance plus Public Holidays, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies


• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat


• Reward schemes including Version 1's Annual Excellence Awards & quarterly Star Awards.


• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits…

Version 1 is an equal opportunities employer

We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact [e-mail] at Version 1. We will consider all requests carefully, respectfully and confidentially.