Service Design & Transition Manager

Experis - ManpowerGroup; Telford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm seeks a Service Design & Transition Manager for a 6-month hybrid contract in Telford. The role involves overseeing service design processes, managing client support capabilities, and contributing to project delivery. Ideal candidates should have strong interpersonal skills, negotiation abilities, and experience in project environments. Training will be provided for ITIL4 foundation certification.

Qualifications

• Experience in leading and facilitating meetings.
• Ability to listen actively and draw conclusions.
• Capability to report weekly to seniors on project status.

Responsibilities

• Develop Support Model and Diagrams for delivery components.
• Ensure client support capabilities are in place.
• Manage service readiness and associated risks.

Skills

Interpersonal skills

Negotiation

Self-reliance

Risk awareness

Education

EM foundation; ITIL4 foundation training will be provided

Tools

Excel

Office

PowerPoint

Job description

Overview

Role Title: Service Design & Transition Manager

Duration: 6 month contract

Location: Telford, Hybrid 2/3 days onsite

Rate: up to £493.76 p/d Umbrella inside IR35

You will be involved in all aspects of Service Design & Transition across Client teams involved with the Project Delivery process.

The role aim is to assure delivery of first class service components. SD&T processes provide support to the project delivery workstreams from start of project development lifecycle through to live running.

You will be responsible for carrying out assurance activities and client SD&T tasks and activities needed to ensure a successful and complete implementation.

You will help the project delivery teams to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision.

You will contribute to the SD&T Community receiving and giving education to other client SD&T staff in Operational Best Practice, Patterns and Standards

Specific objectives include:

• Development of Support Model and Diagrams for components being delivered by Client project teams
• Ensure that client Application and Technical Support teams have the capabilities in place to deliver the client's support model
• Assess any implications related to business/service readiness and take necessary action to assure that all risks and implications for client teams are managed
• Coordinate your own client SD&T tasks and activities
• Ensure that the client support model is complete, tested and signed off before service go live
• Provide a point of escalation for client SD&T operational issues and risks
• Ensure operational sign-off of client SD&T artefacts at appropriate governance boards and technical reviews
• Facilitate the review and approval of support process tests across client teams

Key Skills / Requirements

Required Skills:

• Interpersonal skills - happy to lead and facilitate meetings while taking detailed notes.
• Happy to listen actively and draw conclusions.
• Weekly reporting to seniors about assigned projects
• Use of a defined toolset to support all of the processes.
• Happy to discuss intangible service principles (with help/training) and ability to manage associated risks.
• Confidence in your understanding of project and service processes to plan practical and usable solutions to real life problems.
• Negotiation and ability to challenge/question
• Self-reliance and ability to work independently with supervision.

Optional Skills:

• Experience of providing a service to customers.
• Risk awareness
• Mix of project and service mentality
• Excel/Office/PowerPoint
• Project experience

Qualifications:

• Ideally EM foundation; training will be given to achieve ITIL4 foundation.

Note: All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!