Service Design & Transition Lead

Currys; London; Hybrid; GBP 45,000 - 75,000; Full time

Job description

Service Design & Transition Lead

Waterloo - Hybrid Working
12 Month Fixed Term Contract
Full Time

Grade 4

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

As the Service Design and Transition Lead at Currys, you will be responsible for overseeing the design, transition, and operational readiness of IT services. Your role will involve governing the project lifecycle to ensure a successful handover from project delivery into Operations.

Role overview:

As part of this role, you'll be responsible for:

1. Develop and implement a Service Design and Transition Plan aligned with strategic objectives and Project Delivery Plans, ensuring service readiness and effective transition outcomes.
2. Craft and confirm effective support models that precisely delineate and manage a multi-partner and platform technology ecosystem.
3. Ensure that solutions comply with observability standards, facilitating prompt and proactive/predictive reactions to possible service outages and performance degradation.
4. Manage relationships with internal, client, and senior stakeholders, ensuring clear communication and alignment with business requirements and project goals.
5. Oversee the integration of Non-Functional Requirements from inception, manage the transition of Run Costs to budget holders, and ensure operational sustainability beyond project lifecycles.
6. Equip operational teams with necessary service training and runbooks, and produce high-quality service design, transition documents, and a comprehensive Supplier Handbook.
7. Advocate the Service Assurance framework, drive continuous process enhancements, and represent service readiness in the Service Assurance Board.
8. Foster a collaborative culture, drive early engagement and integrate Service Management principles into solution architectures for operational excellence.

Your main duties and responsibilities will include developing and implementing a Service Design and Transition Plan, managing relationships with stakeholders, overseeing operational and financial aspects, providing training and documentation, driving continuous process enhancements, fostering cross-functional collaboration, coordinating Early Life Support, and making key decisions on service design and transition strategies.

You will need:

1. Strong background in IT Service Management, including comprehensive knowledge of various service management processes and operational modalities, ensuring operational effectiveness and strategic alignment.
2. Demonstrated experience in leading service design and transition within Agile frameworks and integrating services into a DevOps operating model, highlighting adaptability and innovation.
3. Skilled in managing relationships with diverse stakeholders and multiple vendors.
4. Ability to oversee a diverse project portfolio, understanding different project delivery methodologies (Agile and Waterfall) and to act as an enabler for the smooth delivery and transition of Services into Live Service.
5. Well-versed in key technologies, particularly cloud services and DevOps practices, along with proficiency in essential tools like ServiceNow, SharePoint, Excel, and Jira.
6. Excellent communication skills paired with the ability to produce and articulate high-quality service design and transition documentation, ensuring clarity and alignment across teams.
7. Committed to exceptional customer service, demonstrating a proactive approach to exceeding customer expectations while driving results and operational excellence.

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

• Hybrid Working
• Private Medical Insurance
• Staff Discount Cards

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application Apply careerscurrys and we'll do our best to help.