Service Design Senior Consultant - Public Sector

Freshminds Interim; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A boutique management consultancy is seeking a Senior Consultant to drive service design initiatives within local government settings. You will mentor service leads, design tailored training, and help embed user-centered methodologies that enhance public service delivery effectively in a hybrid workplace.

Qualifications

• 5-10 years of experience in service design or local government transformation.
• Proven track record in coaching non-specialist teams in design-led approaches.
• Capability in complex environments supporting change initiatives.

Responsibilities

• Mentoring and hands-on coaching in service design to senior service leads.
• Designing and delivering relevant training aligned to practical challenges.
• Collaborating with stakeholders to achieve service improvements.

Skills

Coaching

Mentoring

Service Design

Stakeholder Engagement

Facilitation

Job description

A boutique management consultancy supporting local government innovation and public service transformation is seeking an experienced Senior Consultant with a strong background in service design, capability building, and organisational change to support a key capability-building programme within a local authority.

You will be engaged to work closely with senior service leads across Adult Social Care, Children's Services, and Place, helping embed user-centered design practices through coaching, mentoring, and tailored training. Your role will be central in shaping how service design thinking is applied to real-world challenges and in supporting teams to build sustainable internal capability.

Responsibilities:

• Provide mentoring and hands-on coaching to service leads on applying service design tools and methods
• Design and deliver practical training sessions aligned to live service challenges
• Support service leaders to apply service design in a way that improves outcomes and supports wider organisational reform
• Work collaboratively with transformation teams and other stakeholders to align efforts across the council
• Champion resident-centered approaches while supporting delivery of strategic priorities

Requirements:

• 5-10 years of experience in service design, public service reform, or local government transformation
• Strong track record in coaching and mentoring non-specialist teams in design-led approaches
• Expertise across one or more of: Adult Services, Children's Services, Strategic Place
• Ability to work in complex environments and support change from within
• Experience working with or within local authorities or the wider public sector
• Excellent facilitation, communication, and stakeholder engagement skills

Details:

• Start date: ASAP
• Duration: Until end of the year, 2.5 days per week, with potential to ramp up to 5 days and/or extend
• Day rate: Up to £300PAYE depending on experience
• Location: Hybrid - 2 days per week in London office with occasional site visits