Service Design Lead: Transform Digital Experiences

Lloyds Banking Group; Greater London; Hybrid; GBP 93,000 - 109,000; Full time

Benefits offered by this job

Generous pension contribution up to 15

Annual performance-related bonus

Share schemes including free shares

Discounted shopping

30 days' holiday + bank holidays

Job summary

Lloyds Banking Group in London is seeking a Service Design Lead to shape digital experiences and advance the design practice across the group. The role combines hands-on design work with people leadership in a hybrid environment.

You will guide agile teams, run workshops, and mentor others while partnering with product owners and engineers to deliver customer-centric outcomes. This 12-month FTC/Secondment offers a broad spectrum of service and digital product design responsibilities.

Qualifications

• Ideally, at least 7-9 years of relevant experience design experience as an individual contributor/lead designer.
• Approximately 2-3 years or more experience as a people leader, with responsibilities in hiring, people development, performance management and design management.
• A portfolio of work that evidence skilful application of design methods and procedures that led to experience and behaviour changes that delivered outcomes business and customers.
• A passion and interest for designing financial services and user experiences.

Responsibilities

• Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and deliver epics and features.
• Lead a design squad owning relationships with Senior and Lab Product owners.
• Provide thought leadership with respect to the Experience Design crafts.
• Facilitate workshops and discussions with internal customers, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
• Communicating with colleagues and internal customers to manage expectations and incorporate multiple perspectives when defining solutions.
• Research and documenting current-state services and experiences and communicate future-state of services.
• Lead others to make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
• Take ownership for your own and others' development and help them to succeed through coaching and mentoring.
• Collaborate closely with other designers, product owners, and engineers.

Skills

Experience design

People leadership

Portfolio development

Communication skills

Job description

Lloyds Banking Group in London is seeking a Service Design Lead to shape digital experiences and advance the design practice across the group. The role combines hands-on design work with people leadership in a hybrid environment.

You will guide agile teams, run workshops, and mentor others while partnering with product owners and engineers to deliver customer-centric outcomes. This 12-month FTC/Secondment offers a broad spectrum of service and digital product design responsibilities.