Service Design Lead: End-to-End Customer Experiences

Tenth Revolution Group; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Job summary

Tenth Revolution Group is seeking a Service Design Manager to lead end-to-end service design across multiple products and channels in the UK. You’ll work with finance and strategy teams to deliver meaningful customer experiences and measurable outcomes.

You’ll partner with researchers, interaction designers, product managers, and engineers to create cohesive service solutions while balancing user needs with business objectives.

Qualifications

• Proven experience designing end-to-end services across multiple products, channels and touchpoints.
• Strong portfolio demonstrating service design methodologies and outcomes.
• Experience creating service blueprints, journey maps and ecosystem maps.

Responsibilities

• Lead the design of complex service experiences across channels and teams.
• Conduct user research and translate insights into service improvements.
• Collaborate with clients and stakeholders to define measurable goals.
• Facilitate workshops and co-design sessions with multidisciplinary teams.
• Ensure service designs consider people, process, policy, governance and data.
• Support testing, validation and continuous improvement through usability feedback.

Skills

Service design

End-to-end design

Stakeholder management

Agile delivery

Workshop facilitation

User-centred design

Systems thinking

Job description

Tenth Revolution Group is seeking a Service Design Manager to lead end-to-end service design across multiple products and channels in the UK. You’ll work with finance and strategy teams to deliver meaningful customer experiences and measurable outcomes.

You’ll partner with researchers, interaction designers, product managers, and engineers to create cohesive service solutions while balancing user needs with business objectives.