Service Design Digital Transformation - Public Sector

Freshminds Interim; Greater London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A boutique management consultancy is seeking an experienced Senior Consultant to drive service design and digital transformation for local authorities. You will coach teams, design training sessions, and support strategic priorities. The role demands strong experience in the public sector and familiarity with digital tools. The position offers a hybrid work model, with a competitive day rate up to £350 PAYE.

Qualifications

• 5-10 years of experience in service design or digital transformation.
• Proven ability to coach non-specialist teams.
• Experience with local authorities or public sector.

Responsibilities

• Provide coaching on service design and digital transformation.
• Design training integrating user-centered design with digital workflows.
• Support embedding digital thinking into service redesign.

Skills

Service design

Digital transformation

Coaching & mentoring

Stakeholder engagement

Tools

Miro

Power BI

Low-code platforms

Job description

A boutique management consultancy specialising in local government innovation and digital transformation is seeking an experiencedSenior Consultantwith a strong background in service design, organisational change and technology-enabled transformation. This role will support a high-impact capability-building programme within a local authority, with a focus on embedding digital tools and data-driven approaches into service delivery.

You will work closely with senior service leads across Local Authority Transformation, helping them adopt user-centered design practices alongside digital and data capabilities. You will coach teams on integrating service design with agile delivery, low-code platforms, and data visualisation tools, enabling sustainable transformation and improved outcomes for residents.

Key Responsibilities:

• Provide hands-on coaching to service leads on applying service design and digital transformation tools
• Design and deliver training sessions that integrate user-centered design with digital workflows, agile methods and data literacy
• Support service leaders to embed digital thinking into service redesign and organisational reform
• Collaborate with transformation teams, IT, data and digital leads to align efforts across the council
• Champion resident-centered, tech-enabled approaches that support strategic priorities and measurable impact

Requirements:

• 5-10 years of experience in service design, digital transformation or public sector innovation
• Proven ability to coach and mentor non-specialist teams in design-led and tech-enabled approaches
• Experience working with or within local authorities or the wider public sector
• Familiarity with digital tools such as Miro, Power BI, low-code platforms (e.g. Power Apps), or agile delivery frameworks
• Strong facilitation, communication and stakeholder engagement skills
• Ability to work in complex environments and support change from within

Details:

• Start date:September 2025
• Duration:3 months, with possibility for extension or permanent
• Day rate:Up to £350 PAYE depending on experience
• Location:Hybrid - 2 days per week in London office with occasional site visits