Future Opportunity: Content Designer - Consultant

Opencast; United Kingdom; Hybrid; GBP 52,000 - 75,000; Full time

Benefits offered by this job

Pension contributions

Share options

Discretionary bonus

25 days holiday

Life happens days

Wellbeing support

Professional development

Volunteering opportunities

Job summary

Opencast is seeking a Content Designer (Consultant) to design content that helps users complete their goals. You’ll work with researchers and designers to solve complex client problems and translate insights into clear, accessible content. Expect travel to client locations across the UK and a hybrid working pattern.

You’ll be responsible for applying content design best practices, supporting accessibility, and contributing to a quality, secure delivery aligned with client policies and standards.

Qualifications

• Experience designing content to meet user needs.
• Ability to write clear, accessible content.
• Experience supporting user research activities.
• Familiarity with style guides and content standards.

Responsibilities

• Design content that helps users achieve their goals across client projects.
• Collaborate with user researchers and interaction designers on solutions.
• Create content from insights and data using best-practice principles.
• Ensure content aligns with policies, standards and accessibility.

Skills

Content design

User-centred design

Writing content

Collaboration

Tools

Prototyping tools

Job description

Team:

Content Design

Location:

Hybrid - Newcastle, Edinburgh, Glasgow, Leeds, Manchester, Birmingham, Bristol, London

Commitment:

Eager to create content that meets user needs?

Do you want to create content that’s clear, accessible and makes a difference to millions? Are you excited to be able to put users at the heart of everything you design?

If so, we’re open to you. As a growing tech consultancy and a B Corp, we create user-centred solutions with purpose for our clients in government, healthcare and purposeful private sector clients. As a Content Designer (Consultant), you’ll join an inclusive community to help progress your career while having a direct impact on millions of people, by crafting content that is clear, accessible and user centred.

The role

You’ll design content that helps users complete their goals. You’ll work with other user-centred design specialists, including user researchers and interaction designers, to help solve complex client problems.

You’ll create content based on insights from user research and data, applying best-practice content design principles. You will make complex ideas and processes easy to understand.

You'll ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards, and procedures while working on client.

If you take more of a leadership role on projects, you may be more suited to our senior content designer role when we are advertising.

Requirements

This role involves weekly on-site work, and you’ll be required to travel regularly to client locations across the UK. We’re looking for people who value in-person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our clients.

Due to the nature of this role, you musteither hold active Security Check (SC) clearance or be eligible and willing to undergo the clearance process.

SC clearance is granted in line with UK Government security vetting requirements. Typically, applicants must have UK citizenship and have lived continuously in the UK for at least the past five years, with no single absence exceeding 28 consecutive days. Nationality and immigration status may also be considered as part of the vetting process. We are unable to progress applications from candidates who do not meet these requirements.

If you are unsure whether you meet the eligibility criteria, we encourage you to review the guidance or discuss this with us before applying.

We’ll want you to demonstrate experience of designing content to meet user needs. You don’t need to have had the job title ‘content designer’ before.

In your CV and interview, please show how you have:

• Used content design to make complex ideas and processes easy to understand
• Planned and written content to meet evidenced user needs
• Ensured your work is inclusive and accessible
• Taken a supportive role in user research to test content
• Applied a style guide to your work.

As well as content design skills, there are essential core skills you’ll need to be a great consultant.

• Taken a methodical and considered approach to solving content problems
• Planned your own tasks, to achieve the objectives of your project
• Respectfully challenged decisions or solutions you don’t agree with.

In the interview, we’ll ask you to present a piece of work which demonstrates these experiences. We’ll also ask you questions based on these topics.

Some areas of experience are not essential but relevant to the role:

• Designing to UK government service standards
• The Government Digital Service assessment process
• Using prototyping tools
• Planning and facilitating workshops.

If you have any of this experience, please show it on your CV and we can talk about it in the interview. If you don’t have this experience please do still apply, as we can coach you in these areas if you join us.

What we offer

A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You’ll also benefit from 25 days’ holiday and access to 3 annual “life happens” days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team.

Whereyou’llwork

This role requires regular on-site attendance at our HQ, hub offices, and client sites, as well as the ability to work from home. Applicants must be able to travel to offices and client sites across the UK as part of their normal working arrangements, as travel is essential for fulfilling the responsibilities of the role.

We include you

We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.

Interview

Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.

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