Service Design Consultant

JR United Kingdom; Newcastle upon Tyne; Remote; GBP 45,000 - 55,000; Full time

Job summary

A prominent IT consultancy in Newcastle upon Tyne is seeking a Service Design Consultant for their expanding team. You will be pivotal in delivering user-focused services and driving innovation while collaborating with diverse stakeholders. Candidates must have a robust background in service design principles, particularly within Government Digital Services, and either hold or be eligible for SC Clearance. This role offers the chance to grow your career in an agile environment with a generous salary and benefits.

Benefits

Additional Benefits

Learning & Development Opportunities

Business Development Contributions

Qualifications

• Proven experience in the service design process with minimal support.
• Experience with Government Digital Service (GDS) service standards.
• Strong problem-solving abilities in fast-paced environments.

Responsibilities

• Maximise client value from inception to real-world application of Service Design.
• Support end-to-end service design processes and develop innovative products.
• Champion user-centricity and influence cross-functional teams.

Skills

Service Design

User-Centric Design

Agile Methodologies

Problem-Solving

Stakeholder Management

Job description

Social network you want to login/join with:

Service Design Consultant, newcastle-upon-tyne, tyne and wear

col-narrow-left

Client:

Stealth iT Consulting

Location:

newcastle-upon-tyne, tyne and wear, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

5

Posted:

10.06.2025

Expiry Date:

25.07.2025

col-wide

Job Description:

We are collaborating with a prominent IT consultancy that is seeking Service Design Consultants to join their expanding team. Candidates must have experience in Government Digital Services (GDS) and either possess SC Clearance or be eligible for it.

• Salary - up to £55,000 per annum + Additional Benefits
• Remote with occasional client visits
• Candidates must be eligible for SC Clearance or have live SC Clearance

As a Service Designer, you will:

• Maximise the value delivered for clients from inception to real-life application of Service Design.
• Support clients through the end-to-end service design process to design and develop innovative products and services, from ideation and inception through to solution build and testing.
• Champion user-centricity with a set of tools and methods to embed design thinking and user-centred approaches.
• Work on new ideas and collaborate with solution teams to design and develop innovative products and services.
• Use current and emerging trends to identify and lead improvements to existing services, as well as introduce innovative and industry-first service experiences.
• Influence service managers, user researchers, UI/UX designers, and programme directors to understand the value of user-focused transformation.

Additionally, you will have opportunities to contribute to business and personal growth through:

• Business Development – Contributing to proposals, RFPs, bids, proposition development, client pitches, and event hosting.
• Internal Contribution – Engaging in campaign development, think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), and offering development.
• Learning & Development – Pursuing training and certifications to support career development and company skill demands.

Your Profile

You will bring the following skills and experience:

• Proven experience working across a service design process with minimal support.
• Experience working with Government Digital Service (GDS) service standards and applying GDS design principles.
• Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints, and other related deliverables.
• Ability to identify potential accessibility barriers for complex user groups.
• Experience facilitating workshops, design sprints, ideation sessions, or similar activities.
• Ability to visualise complex services in an easy-to-understand format for varying audiences.
• A curious and inquisitive mindset with a passion for asking ‘why.’
• Strong problem-solving skills, with the ability to break down complex challenges in fast-paced environments.
• Experience working in agile (scrum) environments within cross-functional teams that include user researchers, UX/UI designers, business analysts, product owners, delivery managers, and developers.
• Ability to manage competing priorities within tight timeframes with a proactive mindset.
• Strong stakeholder management skills, with the ability to balance competing views as part of the design process.
• Aptitude for advocating user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs.
• Eligibility for SC (Security Check) Clearance (must have been a UK resident for at least 3 years without leaving the country for more than 6 consecutive months during this period).