Service Design Consultant

JR United Kingdom; Bristol; Remote; GBP 40,000 - 55,000; Full time

Job summary

A prominent IT consultancy seeks a Service Design Consultant to enhance client service value. The role requires experience in Government Digital Services and offers up to £55,000 per annum, with remote work and occasional client visits. Ideal candidates will advocate user-centric design and have proven service design skills.

Qualifications

• Experience working through the service design process with minimal support.
• Proven ability to create service design artefacts like user journeys and service blueprints.
• Eligible for SC Clearance with required residency criteria.

Responsibilities

• Maximise client value through the service design process.
• Collaborate on innovative product and service development.
• Champion user-centricity within service design.

Skills

Service Design

GDS Standards

User-Centric Design

Problem Solving

Agile Methodologies

Stakeholder Management

Job description

We are collaborating with a prominent IT consultancy that is seeking Service Design Consultants to join their expanding team. Candidates must have experience in Government Digital Services (GDS) and either possess SC Clearance or be eligible for it.

• Salary - up to £55,000 per annum + Additional Benefits
• Remote with occasional client visits
• Candidates must be eligible for SC Clearance or have live SC Clearance

As a Service Designer, you will:

• Maximise the value delivered for clients from inception to real-life application of Service Design.
• Support clients through the end-to-end service design process to design and develop innovative products and services, from ideation and inception through to solution build and testing.
• Champion user-centricity with a set of tools and methods to embed design thinking and user-centred approaches.
• Work on new ideas and collaborate with solution teams to design and develop innovative products and services.
• Use current and emerging trends to identify and lead improvements to existing services, as well as introduce innovative and industry-first service experiences.
• Influence service managers, user researchers, UI/UX designers, and programme directors to understand the value of user-focused transformation.

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Additionally, you will have opportunities to contribute to business and personal growth through:

• Business Development – Contributing to proposals, RFPs, bids, proposition development, client pitches, and event hosting.
• Internal Contribution – Engaging in campaign development, think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), and offering development.
• Learning & Development – Pursuing training and certifications to support career development and company skill demands.

Your Profile

You will bring the following skills and experience:

• Proven experience working across a service design process with minimal support.
• Experience working with Government Digital Service (GDS) service standards and applying GDS design principles.
• Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints, and other related deliverables.
• Ability to identify potential accessibility barriers for complex user groups.
• Experience facilitating workshops, design sprints, ideation sessions, or similar activities.
• Ability to visualise complex services in an easy-to-understand format for varying audiences.
• A curious and inquisitive mindset with a passion for asking ‘why.’
• Strong problem-solving skills, with the ability to break down complex challenges in fast-paced environments.
• Experience working in agile (scrum) environments within cross-functional teams that include user researchers, UX/UI designers, business analysts, product owners, delivery managers, and developers.
• Ability to manage competing priorities within tight timeframes with a proactive mindset.
• Strong stakeholder management skills, with the ability to balance competing views as part of the design process.
• Aptitude for advocating user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs.
• Eligibility for SC (Security Check) Clearance (must have been a UK resident for at least 3 years without leaving the country for more than 6 consecutive months during this period).

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 31/05/2025 by JR United Kingdom