Service Design and Transition Manager

TN United Kingdom; York; Hybrid; GBP 50,000 - 80,000; Full time

Job description

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Service Design and Transition Manager, York

Client:

BJSS

Location:

York, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

fee6f7d317ed

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

About the Role

As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:

• Thought Leadership
• Provide input to our Managed Service Design and Transition Strategy
• Help develop robust and repeatable templates for Service Design, Transition & Acceptance processes
• Align Service Design and Transition with business processes

Objectives

Create artefacts that can be reused across multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition.

• Service Discovery: Support current support, assess maturity, and conduct service support maturity assessments where needed
• Service Design: Define support scope, model, SLAs, support process, acceptance criteria, roles, reports, transition plan, security, third-party integration
• Service Transition: Build and follow transition plans, establish milestones, create support processes, set up tools, define handover approaches

People Management

Support and mentor team members in the Service Design and Transition function.

Raising awareness of BJSS (Managed Services)

Participate in events and communication channels to promote BJSS Managed Services internally and externally.

Collective Management Responsibilities

• Support recruitment, learning & development, marketing, business development, bids, and pre-sales
• Provide Service Management and Managed Service consultancy for client engagements
• Support early involvement of Managed Service in client discussions
• Work flexibly across multiple Managed Service engagements as needed

About You

We’d love to hear from you if:

• You lead by example and take responsibility
• You have a mindset for continuous improvement
• You possess strong interpersonal and presentation skills
• You can inspire, motivate, mentor, and give effective feedback

Overall, you are ambitious, enthusiastic, and eager to contribute to BJSS growth while maintaining a positive work culture.

Experience

• Extensive experience with ITIL service processes, service design, transition, and implementation in large organizations
• Experience in Service Operations across Managed Services
• Proven ability to design and implement new service structures
• Familiarity with various service management tools

Some of the Perks

• Flexible benefits allowance
• Health and wellbeing plan, including 24/7 GP, mental health support
• Life Assurance (4x salary)
• 25 days annual leave plus bank holidays
• Hybrid working model
• Discounts from retail and utility brands
• Referral scheme
• Holiday buy/sell options
• Electric vehicle scheme
• Training and certification support
• Community involvement and social events