Service Design and Transition Manager

BJSS; Nottingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology consultancy is seeking a Service Design and Transition Manager in Nottingham to oversee the service design strategy and mentor team members. The ideal candidate will have extensive ITIL knowledge and experience in service management and project delivery. The position offers a hybrid working model and various flexible benefits.

Benefits

Flexible benefits

Health plans

Life assurance

Training

Social activities

Qualifications

• Extensive knowledge of ITIL principles.
• Experience in service design and transition.
• Ability to manage and mentor team members.

Responsibilities

• Provide input to Managed Service Design and Transition Strategy.
• Create reusable artefacts for Service Discovery and Design.
• Develop transition plans and establish monitoring.

Skills

Leadership

Interpersonal skills

Presentation skills

Service management experience

Project delivery experience

Tools

ITIL

Service management tools

Job description

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Service Design and Transition Manager, Nottingham

Client: BJSS

Location: Nottingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 2df8c82b34d6

Job Views: 20

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

About the Role

As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:

• Thought Leadership: Provide input to our Managed Service Design and Transition Strategy, help develop robust and repeatable templates for Service Design, Transition & Acceptance processes, and align Service Design and Transition to business processes.
• Objectives: Create artefacts that can be reused across multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition.

Responsibilities include:

• Service Discovery: support current support, conduct maturity assessments.
• Service Design: define scope, model, SLAs, create Service Support Package, agree on processes, roles, tools, and security.
• Service Transition: develop transition plans, set up tools, establish monitoring, define handover approaches.

People Management: Support and mentor team members.

Raising awareness of BJSS (Managed Services): Participate in events and communication channels.

Collective Management Responsibilities: Support recruitment, learning & development, marketing, business development, and client engagement.

About You: Leadership, responsibility, interpersonal skills, presentation skills, motivation, feedback, mentoring, and a growth mindset.

Experience: Extensive ITIL knowledge, service management experience, architecture and design skills, toolset familiarity, and project delivery experience.

Perks: Flexible benefits, health plans, life assurance, leave, hybrid working, discounts, referral scheme, EV scheme, training, community involvement, social activities.