Service Design and Transition Manager

BJSS; North East; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading managed services provider in Newcastle upon Tyne is looking for a Service Design and Transition Manager. The role involves creating service design templates, mentoring team members, and ensuring quality in service transition. Candidates should have extensive ITIL experience and strong interpersonal skills. This position offers flexibility and various benefits to support employee well-being.

Benefits

Flexible benefits allowance

Health and wellbeing plans

Life assurance

Holiday entitlement

Hybrid working

Discounts

Referral schemes

Training

Social activities

Qualifications

• Extensive experience in ITIL service process architecture.
• Experience in Service Operations and Managed Services architecture.
• Proficiency in designing new service structures.

Responsibilities

• Provide input to Managed Service Design and Transition Strategy.
• Support and mentor team members in the Service Design and Transition function.
• Participate in events and communications to promote BJSS.

Skills

Interpersonal skills

Presentation skills

Leading by example

Mentoring skills

Tools

Service management tools

Job description

Service Design and Transition Manager, Newcastle upon Tyne

Client:

BJSS

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2a6cca19591c

Job Views:

15

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

About the Role

As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:

Thought Leadership

• Provide input to our Managed Service Design and Transition Strategy
• Help develop robust and repeatable templates for Service Design, Transition & Acceptance processes
• Align Service Design and Transition with business processes

Objectives

Create artefacts that can be reused across multiple clients to ensure quality and consistency in Service Discovery, Design, and Transition.

• Service Discovery: support current support, conduct maturity assessments where needed
• Service Design: define scope, support model, SLAs, process model, support tools, roles, reports, transition plan, security, third-party integration
• Service Transition: build plans, follow timelines, define milestones, create acceptance criteria, set up support processes, configure tools, establish monitoring, define handover approaches

People Management

Support and mentor team members in the Service Design and Transition function.

Raising awareness of BJSS (Managed Services)

Participate in events and communications to promote BJSS internally and externally.

Collective Management Responsibilities

• Support recruitment, learning & development, marketing, business development, bids, and pre-sales
• Provide Service Management and Managed Service consultancy for client engagements
• Support early involvement of Managed Service in client conversations
• Work flexibly across multiple Managed Service engagements as needed

About You

We’d love to hear from you if:

• You lead by example and take responsibility
• You have strong interpersonal and presentation skills
• You inspire, motivate, mentor, and give effective feedback
• You are ambitious and enthusiastic to help grow BJSS and maintain a positive culture

Experience

• Extensive experience in ITIL service process architecture, service design, transition, and implementation
• Experience in Service Operations and Managed Services architecture
• Proficiency with service management tools and designing new service structures

Some of the Perks

• Flexible benefits allowance, health and wellbeing plans, life assurance, holiday entitlement, hybrid working, discounts, referral schemes, training, and social activities