Service Design and Transition Manager

BJSS; Milton Keynes; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology consultancy is seeking a Service Design and Transition Manager in Milton Keynes. The role involves driving service design strategy, mentoring teams, and ensuring high-quality service delivery across multiple clients. Ideal candidates will have extensive ITIL experience and strong leadership skills. The position offers hybrid working and a wealth of employee benefits including industry-leading health plans and flexible benefits allowance.

Benefits

Flexible benefits allowance

Industry-leading health and wellbeing plans

Life Assurance (4x salary)

25 days annual leave plus bank holidays

Hybrid working with flexibility

Discounts with various brands

Referral scheme with unlimited referrals

Holiday buy/sell options

Electric vehicle scheme

Training and certification support

Opportunities to get involved in diversity initiatives

Supportive social and community events

Qualifications

• Extensive experience with ITIL service processes, service design, and transition.
• Experience in Service Operations across Managed Services engagements.
• Proven ability to design and implement new service structures.

Responsibilities

• Provide input to Managed Service Design and Transition Strategy.
• Create artefacts for high quality and consistency in Service Design.
• Support and mentor team members in Service Design and Transition.

Skills

Interpersonal skills

Communication skills

Leadership

Continuous improvement

Tools

Service management tools

Job description

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Service Design and Transition Manager, Milton Keynes

Client: BJSS

Location: Milton Keynes, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 486d1636cb59

Job Views: 40

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

About the Role

As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:

• Thought Leadership: Provide input to our Managed Service Design and Transition Strategy, help develop robust and repeatable templates for Service Design, Transition & Acceptance processes, and align Service Design and Transition with business processes.
• Objectives: Create artefacts for use across multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition.

Key responsibilities include:

• Service Discovery: support current support assessments and maturity evaluations.
• Service Design: define scope, support model, SLAs, process models, support tools, roles, reports, transition plans, security, and third-party integrations.
• Service Transition: build plans, monitor timelines, create acceptance criteria, set up support processes, configure tools, establish monitoring, define handover approaches, environment handover, and SDM handover.

People Management: Support and mentor team members in the Service Design and Transition function.

Raising awareness of BJSS (Managed Services): Promote BJSS through internal and external events, townhalls, conferences, and meetups.

Collective Management Responsibilities: Support recruitment, learning & development, marketing, business development, bids, presales, and provide service management consultancy for client engagements. Work with the wider business to involve Managed Service early in client conversations. Flexibility to work operationally across multiple engagements.

About You

We’d love to hear from you if:

• You lead by example.
• You take responsibility and seek continuous improvement.
• You have strong interpersonal and communication skills.
• You inspire and motivate teams.
• You provide effective feedback and mentorship.

Overall, you are ambitious, enthusiastic, and eager to help grow BJSS while maintaining a positive work culture.

Experience

• Extensive experience with ITIL service processes, service design, transition, and large-scale service management.
• Experience in Service Operations across Managed Services engagements.
• Proven ability to design and implement new service structures and architectures.
• Familiarity with various service management tools.

Some of the Perks

• Flexible benefits allowance.
• Industry-leading health and wellbeing plans.
• Life Assurance (4x salary).
• 25 days annual leave plus bank holidays.
• Hybrid working with flexibility between office, client site, and WFH.
• Discounts with various brands.
• Referral scheme with unlimited referrals.
• Holiday buy/sell options.
• Electric vehicle scheme.
• Training and certification support, including unlimited O’Reilly access.
• Opportunities to get involved in diversity initiatives.
• Supportive social and community events.