Service Design and Transition Manager

BJSS; Manchester; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading technology consultancy in Manchester seeks a Service Design and Transition Manager to oversee service development and transition. The role involves mentoring team members, enhancing service processes, and collaborating on client engagements. Ideal candidates will have extensive ITIL experience, leadership skills, and a passion for continuous improvement. This position offers hybrid working and excellent benefits.

Benefits

Flexible benefits allowance

Health and wellbeing plans

Life Assurance (4x salary)

25 days annual leave plus bank holidays

Hybrid working

Training and professional development opportunities

Qualifications

• Extensive experience with ITIL service processes and large-scale service management.
• Proven ability to design and implement new service structures and create presentations.
• Familiarity with various service management tools.

Responsibilities

• Work closely with the Service Design and Transition Lead.
• Provide input to Managed Service Design and Transition Strategy.
• Support and mentor team members in the Service Design and Transition function.

Skills

Leadership

Interpersonal skills

Communication skills

Service management

Continuous improvement

Tools

ITIL

Service management tools

Job description

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Service Design and Transition Manager, Manchester

Client: BJSS

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: cf1cd250ce09

Job Views: 78

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

About the Role

As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:

• Thought Leadership
• Provide input to our Managed Service Design and Transition Strategy
• Help develop robust and repeatable templates for Service Design, Transition & Acceptance processes
• Align Service Design and Transition with business processes

Objectives

Create artefacts to be reused across multiple clients, ensuring high quality and consistency in Service Discovery, Design, and Transition.

• Service Discovery: support current processes, conduct maturity assessments
• Service Design: define scope, support model, SLAs, process models, support runbooks, toolsets, roles, reports, transition plan, security, third-party integration
• Service Transition: build plans, monitor timelines, establish acceptance criteria, setup support processes, configure tools, establish monitoring, define handover approaches

People Management

Support and mentor team members in the Service Design and Transition function.

Raising awareness of BJSS (Managed Services)

Represent BJSS at internal and external events, conferences, meetups, and communications.

Collective Management Responsibilities

• Support Recruitment, Learning & Development, Events & Marketing, Business Development, Bids & Pre-sales
• Provide Service Management and Managed Service consultancy for client engagements
• Support early involvement of Managed Service in client discussions
• Work flexibly across multiple Managed Service engagements as needed

About You

We’d love to hear from you if:

• You lead by example
• You take responsibility and seek continuous improvement
• You have strong interpersonal and communication skills
• You can inspire, motivate, mentor, and give effective feedback

Overall, you are ambitious, enthusiastic, and eager to help grow BJSS while maintaining a positive culture.

Experience

• Extensive experience with ITIL service processes, design, transition, and large-scale service management
• Experience in Service Operations within Managed Services
• Proven ability to design and implement new service structures, create presentations, and bid materials
• Familiarity with various service management tools

Some of the Perks

• Flexible benefits allowance
• Health and wellbeing plans, including 24/7 GP, mental health support
• Life Assurance (4x salary)
• 25 days annual leave plus bank holidays
• Hybrid working with flexibility between office, client site, and WFH
• Discounts, referral schemes, holiday buy/sell, EV schemes
• Training and professional development opportunities
• Involvement in diversity initiatives and social events