Service Design and Transition Manager

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Service Design and Transition Manager, Glasgow

Client: BJSS

Location: Glasgow, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 516a7ac4613a

Job Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

About the Role

As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:

Thought Leadership

• Provide input to our Managed Service Design and Transition Strategy
• Help develop robust and repeatable templated Service Design, Transition & Acceptance processes
• Align Service Design and Transition with business processes

Objectives

To create artefacts that can be reused across multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition.

• Service Discovery: Support current support, conduct maturity assessments where appropriate
• Service Design: Define Service Support Scope, Model, SLAs, Processes, Support Runbook, Toolset, Roles, Reports, Transition Plan, Security, Third-party integration
• Service Transition: Build transition plan, monitor timelines, create acceptance criteria, set up support processes, configure tools, establish monitoring, define handover approaches

People Management

Support and mentor team members within the Service Design and Transition function.

Raising awareness of BJSS (Managed Services)

Participate in internal and external events, communication channels such as townhalls, conferences, meetups, Spotlight.

Collective Management Responsibilities

• Support Recruitment, Learning & Development, Events & Marketing, Business Development, Bids & Pre-sales
• Provide Service Management and Managed Service consultancy for client engagements
• Support early Managed Service involvement in client discussions
• Work flexibly across Managed Service engagements as needed

About You

We’d love to hear from you if:

• You lead by example.
• You take responsibility and seek continuous improvement.
• You have strong interpersonal and communication skills.
• You can inspire, motivate, and mentor teams.

Overall, you are ambitious, enthusiastic, and eager to help grow BJSS while maintaining a positive culture.

Experience

• Extensive experience in ITIL service processes, design, transition, and large-scale service management
• Experience in Service Operations across Managed Services
• Proven ability in designing and delivering new service structures
• Familiarity with service management tools

Some of the Perks

• Flexible benefits allowance
• Health and wellbeing plans including 24/7 GP, mental health support
• Life Assurance (4x salary)
• 25 days annual leave plus bank holidays
• Hybrid working model
• Discounts from retail and utility brands
• Referral schemes, holiday buy/sell, EV schemes
• Training and professional development opportunities
• Involvement in diversity initiatives and social events