Service Design and Transition Manager

BJSS; Glasgow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology consultancy in Glasgow is seeking a Service Design and Transition Manager. The role involves mentoring team members, overseeing the design and transition of services, and supporting service management practices. Candidates should have extensive experience with ITIL processes and strong interpersonal skills. The position offers a hybrid working model and various benefits including health support and professional development.

Benefits

Flexible benefits allowance

Industry-leading health and wellbeing support

Life Assurance (4x salary)

25 days annual leave plus bank holidays

Hybrid working model

Discounts from retail and lifestyle brands

Referral scheme

Holiday buy/sell options

Electric vehicle scheme

Training and professional certification support

Involvement in diversity initiatives

Qualifications

• Extensive experience with ITIL service processes, service design, transition, and implementation.
• Experience in Service Operations across Managed Services engagements.
• Ability to create and deliver service architecture, bid materials, and presentations.

Responsibilities

• Provide input to Managed Service Design and Transition Strategy.
• Support current service by conducting maturity assessments.
• Mentor team members in the Service Design and Transition function.

Skills

Interpersonal skills

Presentation skills

Mentoring

Continuous improvement

Tools

ITIL process knowledge

Service management tools

Job description

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Service Design and Transition Manager, Glasgow

Client: BJSS

Location: Glasgow, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 516a7ac4613a

Job Views: 20

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

About the Role

As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:

• Thought Leadership
• Provide input to our Managed Service Design and Transition Strategy
• Help develop robust and repeatable templates for Service Design, Transition & Acceptance processes
• Align Service Design and Transition with business processes

Objectives

Create artefacts that can be reused across multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition.

• Service Discovery: Support current support by understanding the 'as is' state and conducting maturity assessments where needed
• Service Design: Define scope, support model, SLAs, processes, support tools, roles, reports, transition plans, security, and third-party integrations
• Service Transition: Build transition plans, monitor timelines, define acceptance criteria, setup support processes, configure tools, and establish handover procedures

People Management

Support and mentor team members in the Service Design and Transition function.

Raising awareness of BJSS (Managed Services)

Participate in internal and external events, communicate via townhalls, conferences, meetups, and Spotlight to promote BJSS Managed Services.

Collective Management Responsibilities

• Support Recruitment, Learning & Development, Events & Marketing, Business Development, Bids & Pre-sales
• Provide Service Management and Managed Service consultancy for client engagements
• Collaborate with the wider business to involve Managed Service early in client discussions
• Work flexibly across multiple Managed Service engagements as needed

About You

We’d love to hear from you if:

• You lead by example.
• You take responsibility and seek continuous improvement.
• You have strong interpersonal and listening skills.
• You have good presentation skills, both written and verbal.
• You inspire and motivate teams.
• You provide effective feedback.
• You mentor and guide team members.

Overall, you are ambitious, enthusiastic, and eager to help grow BJSS while maintaining our positive working culture.

Experience

• Extensive experience with ITIL service processes, service design, transition, and implementation in large organizations
• Experience in Service Operations across Managed Services engagements
• Ability to create and deliver service architecture, bid materials, and presentations
• Familiarity with various service management tools
• Experience designing and implementing new service structures

Some of the Perks

• Flexible benefits allowance (additional pension, healthcare, dental, etc.)
• Industry-leading health and wellbeing support, including 24/7 GP, mental health, and more
• Life Assurance (4x salary)
• 25 days annual leave plus bank holidays
• Hybrid working model with flexibility between office, client site, and WFH
• Discounts from retail, lifestyle, and utility brands
• Referral scheme with unlimited referrals
• Holiday buy/sell options
• Electric vehicle scheme
• Training and professional certification support, including access to O’Reilly
• Opportunities to get involved in diversity initiatives and community partnerships
• Supportive team environment and active social calendar