Service Delivery Technician - 2113

Circet IRE & UK; Guildford; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Life assurance

Employee Assistance Programme

Career development opportunities

CSR initiatives

Job summary

Circet UK is recruiting a Service Delivery Technician for our Guildford team. You will organise daily/weekly schedules for fibre installations and repairs, surveying, testing and troubleshooting to meet high standards.

You will work outdoors in all weather, travel as needed and contribute to safety, quality and customer satisfaction. A full UK driving licence and DBS check are required; telecoms experience is welcome and training is provided.

Qualifications

• Physically capable of demanding work, including climbing up to 15m, underground tasks and heavy lifting.
• Full clean UK manual driving licence; you must have the right to work in the UK.
• Basic DBS check is required.
• Strong customer-facing and communication skills across all technical levels.
• Telecoms experience preferred; full training provided for the right candidate.
• Good understanding of health and safety practices and procedures.
• Full right to work in the UK in addition to DBS clearance.

Responsibilities

• Organise daily and weekly work schedule for fibre installations and repairs to meet client expectations.
• Work outdoors in a physically demanding role under varying weather conditions and complete multiple installations daily.
• Maintain high standards of customer service with residents, clients and third-party stakeholders.
• Perform full fibre installations, including surveying, testing and troubleshooting to quality standards.
• Conduct site inspections to assess feasibility, infrastructure conditions and safety risks.
• Participate in team meetings and provide feedback to improve performance and customer experience.
• Adhere to Circet safety standards and proactively identify and address risks in the field.
• Resolve client and customer complaints promptly and professionally; maintain relationships.
• Perform other tasks as required by management and adapt to changing business needs.

Skills

Physical fitness

Driving licence

Customer facing

Communication skills

Health & safety awareness

Telecoms experience

Right to work UK

DBS check

Job description

We are Hiring!

Circet UK are looking for a Service Delivery Technician to join our team in Guildford.

Working with Circet

Circet Ireland & UK have built an ever-growing portfolio of specialist services. As part of a global group, we are specialists in the deployment and maintenance of telecommunications and energy infrastructure, working with both major operators and local players across Ireland and the UK.

• https://www.youtube.com/watch?v=v2Wi1VTKElk

Responsibilities of Service Delivery

• Organise your daily and weekly work schedule to ensure timely and efficient Fibre installations and repairs, aligning with client expectations and business goals
• Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day
• Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused
• Expertly perform full Fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards
• Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards
• Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience
• Consistently meet Circet's safety standards, proactively identifying and addressing potential risks in the field
• Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels
• Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs

Knowledge & Skills Requirements

• Physically capable of demanding work, including climbing (up to 15m), underground tasks, and heavy lifting in all weather
• Full clean UK manual driving licence
• Basic DBS check
• Strong customer-facing and communication skills across all technical levels
• Telecoms experience preferred; full training provided for the right candidate
• Good understanding of health & safety practices
• Full right to work in the UK

Additional Information

• The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.

Why work in Circet?

• Be part of a company that encourages involvement, diversity and inclusion
• Be part of a company that nurtures excellence and develops leaders
• Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme
• Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility
• You will get a competitive salary and a benefits package which includes 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes and access to career developmental opportunities

Circet IRE & UK is an inclusive organisation and welcomes all applications. Our mission is to create a workforce that consists of individuals with talent, skills and potential across all areas of our business. We celebrate diversity and we are committed to creating an inclusive environment for all employees.