Service Delivery Technician - 2103

Circet IRE & UK; Kelso; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Life assurance

Employee Assistance Program

Job summary

Circet IRE & UK is seeking a Service Delivery Technician to join the Kelso team. You will organise work plans, perform Fibre installations and surveys, and maintain exceptional customer service in outdoor settings across varying weather.

A full UK driving licence and DBS check are required, with training provided for telecoms experience. This role involves travel and field-based work with a strong safety focus.

Qualifications

• Able to perform demanding outdoor work in all weather conditions.
• Full clean UK manual driving licence.
• Basic DBS check required.
• Strong customer-facing communication across technical levels.
• Telecoms experience preferred; full training provided for the right candidate.
• Good understanding of health & safety practices.

Responsibilities

• Organise daily and weekly work schedule to ensure timely Fibre installations and repairs.
• Work outdoors in a physically demanding role subject to weather conditions.
• Maintain high standards of customer service when interacting with residents, clients and third parties.
• Perform full Fibre installations, including surveying, testing and troubleshooting to quality standards.
• Conduct site inspections to assess feasibility and safety, providing risk assessments.
• Participate in team meetings and provide feedback to improve performance and customer experience.
• Adhere to Circet safety standards and proactively identify risks in the field.
• Resolve client and customer complaints promptly and professionally.

Skills

Physically capable

UK driving licence

DBS check

Customer-facing

Telecoms experience

Health & safety

Right to work in UK

Job description

We are Hiring!

Circet UK are looking for a Service Delivery Technician to join our team in Kelso - TD5.

Working with Circet

Circet Ireland & UK have built an ever-growing portfolio of specialist services. As part of a global group, we are specialists in the deployment and maintenance of telecommunications and energy infrastructure, working with both major operators and local players across Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our clients' expectations, while maintaining the highest standards of quality, safety, and integrity. Our success is built on teamwork, trust, and a strong commitment to our people. With over 4,000 employees across Ireland and the UK, we continue to bring people together to shape resilient, future-proof infrastructure and deliver high-quality services for our customers. Is this role for you? Watch this short video to find out!

Responsibilities of Service Delivery:

• Organise your daily and weekly work schedule to ensure timely and efficient Fibre installations and repairs, aligning with client expectations and business goals
• Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day
• Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused
• Expertly perform full Fibre installations, including surveying, testing, and troubleshooting, ensuring adherence to quality and industry standards
• Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards
• Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience
• Consistently meet Circet's safety standards, proactively identifying and addressing potential risks in the field
• Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels
• Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs

Knowledge & Skills Requirements:

• Physically capable of demanding work, including climbing (up to 15m), underground tasks, and heavy lifting in all weather
• Full clean UK manual driving licence
• Basic DBS check
• Strong customer-facing and communication skills across all technical levels
• Telecoms experience preferred; full training provided for the right candidate
• Good understanding of health & safety practices
• Full right to work in the UK

Additional Information

• The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.

Why work in Circet?

• Be part of a company that encourages involvement, diversity and inclusion
• Be part of a company that nurtures excellence and develops leaders
• Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme
• Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility
• You will get a competitive salary and a benefits package which includes 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes and access to career developmental opportunities

Circet IRE & UK is an inclusive organisation and welcomes all applications. Our mission is to create a workforce that consists of individuals with talent, skills and potential across all areas of our business. We celebrate diversity and we are committed to creating an inclusive environment for all employees.