Service Delivery Technician - 2018

Circet; Kelso; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Life assurance

Employee assistance programme

Career development opportunities

Job summary

Circet UK in Kelso is hiring a Service Delivery Technician to organise fibre installations and repairs, work outdoors in all weather, and maintain high standards of customer service.

You will survey, test, and troubleshoot the full fibre installation, conduct site inspections for feasibility and safety, and collaborate with the team to deliver quality results while adhering to Circet's safety standards.

Qualifications

• Physically able to perform demanding outdoor telecoms work.
• Full clean UK driving licence.
• DBS clearance.
• Strong customer-facing and communication skills.
• Telecoms experience preferred; training provided.
• Right to work in the UK.
• Commitment to health and safety practices.

Responsibilities

• Organise daily/weekly work schedule for Fibre installations/repairs.
• Work outdoors in physically demanding conditions, potential adverse weather.
• Maintain high standards of customer service with residents and clients.
• Perform full Fibre installations: surveying, testing, troubleshooting.
• Conduct site inspections to assess feasibility and safety/regulatory compliance.
• Participate in team meetings and provide feedback to improve performance.
• Adhere to Circet safety standards and address potential field risks.
• Resolve client complaints promptly and professionally to maintain relationships.
• Handle additional tasks as needed by management.

Skills

Clean UK driving licence

Telecoms experience

Customer-facing skills

Health & safety awareness

DBS check

Right to work in UK

Physically capable (climbing)

Job description

We are Hiring!

Circet UK are looking for a Service Delivery Technician to join our team in and around Kelso.

Working with Circet

Circet Ireland & UK have built an ever-growing portfolio of specialist services. As part of a global group, we are specialists in the deployment and maintenance of telecommunications and energy infrastructure, working with both major operators and local players across Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our clients’ expectations, while maintaining the highest standards of quality, safety, and integrity. Our success is built on teamwork, trust, and a strong commitment to our people. With over 4,000 employees across Ireland and the UK, we continue to bring people together to shape resilient, future-proof infrastructure and deliver high-quality services for our customers.

Is this role for you? Watch this short video to find out!

Responsibilities of Service Delivery:

• Organise your daily and weekly work schedule to ensure timely and efficient Fibre installations and repairs, aligning with client expectations and business goals
• Work outdoors in a very physically demanding role and potentially adverse weather conditions to complete multiple installations per day
• Maintain high standards of customer service by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution focused
• Expertly perform full Fibre installations, including surveying, testing and troubleshooting, ensuring adherence to quality and industry standards
• Conduct site inspections to assess installation feasibility, evaluate infrastructure conditions, and provide risk assessments, ensuring full compliance with safety and regulatory standards
• Participate in team meetings, providing feedback and collaborating with colleagues and managers to improve performance and enhance customer experience
• Consistently meet Circet's safety standards, proactively identifying and addressing potential risks in the field
• Resolve client and customer complaints promptly and professionally, maintaining strong relationships and high satisfaction levels
• Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs

Knowledge & Skills Requirements:

• Physically capable of demanding work, including climbing (up to 15m), underground tasks, and heavy lifting in all weather
• Full clean UK manual driving licence
• Basic DBS check
• Strong customer-facing and communication skills across all technical levels
• Telecoms experience preferred; full training provided for the right candidate
• Good understanding of health & safety practices
• Full right to work in the UK

Additional Information

• The normal hours of work are 40 hours per week Monday to Friday with the expectation for you to work one Saturday in every four. The nature of your work may involve considerable travel time outside of office hours with no additional renumeration.

Why work in Circet?

• Be part of a company that encourages involvement, diversity and inclusion
• Be part of a company that nurtures excellence and develops leaders
• Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme
• Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility
• You will get a competitive salary and a benefits package which includes 25 days annual leave per annum, life assurance, access to Employee Assistance Programmes and access to career developmental opportunities

Circet IRE & UK is an inclusive organisation and welcomes all applications. Our mission is to create a workforce that consists of individuals with talent, skills and potential across all areas of our business. We celebrate diversity and we are committed to creating an inclusive environment for all employees.