Service Delivery Technician

Autocab; Manchester, Greater Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology provider in Manchester seeks a Service Delivery Technician to join their Operations team. The role involves ensuring software updates, training customers, and managing installations. Candidates should have strong problem-solving skills, great communication abilities, and proficiency in Microsoft products. The position operates in a hybrid working model, offering generous benefits, including additional medical insurance after probation.

Benefits

25 days’ holiday plus bank holidays

Company pension scheme

Life Assurance

Bonusly reward platform

Monthly Uber Eats vouchers

Free breakfast on office days

Employee Assistance Programme

Medical insurance after probation

Subsidised travel scheme

L&D scheme for further qualifications

Work from Anywhere scheme

Enhanced leave policies

Qualifications

• Degree educated or 3+ years in a customer-facing technical role.
• Excellent teamworking and communication skills.
• Ability to listen and interpret customer issues.
• Strong problem-solving skills.
• Attention to detail and multitasking abilities.
• Proficiency in Microsoft Word and Excel.
• Fluency in Spanish or Portuguese.

Responsibilities

• Ensuring all software updates are successful.
• Providing training and communicating software changes directly to customers.
• Building rapport with customers and demonstrating effective communication.
• Managing the installation of software updates on client sites.
• Training customers on new software features.
• Liaising with customers and other departments.
• Managing own time effectively and monitoring team mailbox.

Skills

Teamworking

Communication skills

Problem-solving

Attention to detail

Multitasking

Fluency in Spanish or Portuguese

Education

Degree or 3+ years in customer-facing technical role

Tools

Microsoft Word

Microsoft Excel

Job description

SERVICE DELIVERY TECHNICIAN

Are you interested in joining a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace?

ABOUT US

We are Autocab, a leading taxi & private hire booking and dispatch software provider, offering innovative solutions to help businesses go further.

We do this by creating award-winning software and working with our customers and employees to produce solutions that work.

We’re a passionate team who challenge the ordinary and bring a creative flair to everything we do. We’re loud, proud, and believe in working collaboratively to develop our expertise.

Go Further. It’s more than just our motto; it is ingrained into the way we work. It is what we strive for as a business and what we expect for our employees and customers.

RESPONSIBILITIES

As a Service Delivery Technician, you’ll be joining our expanding Operations team at Autocab. The successful candidate will be part of our Service Delivery team, responsible for delivering the latest technology to our customers.

Responsibilities include:

• Ensuring all software updates are successful
• Providing training and communicating software changes directly to customers
• Building rapport with customers and demonstrating effective communication in a fast-paced environment
• Managing the installation of software updates on client sites
• Training customers on new software features
• Liaising with customers and other departments
• Managing own time effectively and monitoring team mailbox for inquiries

QUALIFICATIONS

We’d love to hear from you if you meet the following criteria:

• Degree educated or 3+ years in a customer-facing technical role
• Excellent teamworking and communication skills
• Ability to listen and interpret customer issues
• Strong problem-solving skills
• Attention to detail and multitasking abilities
• Proficiency in Microsoft Word and Excel
• Fluency in Spanish or Portuguese

WHAT WE CAN OFFER YOU:

CORE WORKING HOURS

• 9am - 5pm, Monday – Friday
• Hybrid working model – collab days on Wednesdays, Thursdays, and alternate Tuesdays

BENEFITS

From day one:

• 25 days’ holiday plus bank holidays
• Company pension scheme with Royal London
• Life Assurance - 24/7 cover, 2x your basic salary
• Bonusly reward and recognition platform
• Monthly Uber Eats vouchers
• Free breakfast on office days
• Employee Assistance Programme and access to virtual GP, physio, and mental health support services
• Office social area with pool, foosball, and table tennis

After passing probation:

• Medical insurance with Vitality
• Subsidised travel scheme for commuting
• L&D scheme for further qualifications and training
• Work from Anywhere scheme: up to 4 weeks per year to work remotely from anywhere
• Enhanced leave policies including family and sickness leave

OUR VALUES

We have five core values that guide us: customer centricity, collaboration, flexibility, passion, and transparency. These values are embedded in our interactions and drive our growth.

You will need to:

• Be customer-centric, valuing feedback and putting customers first
• Adopt a collaborative approach, demonstrating strong teamworking and listening skills
• Be flexible and proactive in problem-solving, thinking outside the box
• Be passionate, personable, and confident in building rapport with customers and colleagues
• Communicate transparently, honestly, and clearly in all interactions

If you are seeking a new challenge and want to make a difference, join the Autocab team.