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Service Delivery Technician
TN United Kingdom
Lincoln
On-site
GBP 23,000 - 32,000
Full time
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Job summary
Join a modern legal firm as a Service Delivery Technician in Lincoln, where you'll play a crucial role in supporting both office and home-based staff. This position involves resolving technical issues, ensuring hardware and software functionality, and implementing security measures. If you're passionate about IT support and eager to make a difference in a dynamic environment, this opportunity is perfect for you. With a competitive salary and a focus on professional growth, you'll thrive in this forward-thinking organization.
Qualifications
- Proven experience in supporting users and familiarity with Windows systems.
- Comprehensive knowledge across various IT areas and desktop support.
Responsibilities
- Respond to end-user support requests via helpdesk.
- Install and configure new IT equipment and resolve incidents.
Skills
Education
Job description
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Skills Required: Citrix, TCP/IP, Active Directory, Windows Server, Wi-Fi
An opportunity for an IT support technician to join one of the most prominent and modern legal firms based in Lincoln. You will join as a Service Delivery Technician and will be responsible for resolving incidents, supporting office and home-based staff, and meeting service delivery demands. You will also ensure that hardware and software are functioning correctly.
- Respond to end-user support requests via our helpdesk system.
- Provide technical support and fault diagnosis.
- Install and configure new IT equipment.
- Support mobile phone use for the business.
- Resolve incidents with printers, copiers, and scanners.
- Maintain utilities to protect against malware.
- Implement security measures such as BitLocker and NTFS permissions.
- Formal qualification in an IT-related field.
- Proven experience in supporting users.
- Familiarity with Windows systems and common issues.
- Comprehensive knowledge across various IT areas.
- Experience in desktop support and installation.
- Hardware and Windows OS knowledge.
- Knowledge of Active Directory/Group Policy, Virtualization, Citrix, TCP/IP, Windows Server, Wi-Fi.
Job Location: Lincoln
Salary: £23,000 - £32,000
Start Date: ASAP
Job Type: Permanent
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