Service Delivery Technician

Circet IRE & UK; Darlington; On-site; GBP 32,000 - 40,000; Full time

Job summary

A leading telecommunications infrastructure provider in Darlington is seeking Service Delivery Technicians to install and repair full fibre broadband at residential premises. The role involves outdoor work under various conditions and requires strong customer-facing skills. The ideal candidate will have a full clean UK driving license and understand Health & Safety regulations. Competitive salary and comprehensive training included.

Benefits

Company van & fuel card

Comprehensive training

Pension Scheme

Yearly Bonus Scheme

Bonus Days for annual leave

Death in Service benefit

Promotional Opportunities

Qualifications

• Ability to excel in physically demanding roles, including climbing and manual handling.
• Strong customer service skills.
• Understanding of Health & Safety in engineering.

Responsibilities

• Organise daily work schedule for efficient installations.
• Maintain customer service standards during interactions.
• Conduct site inspections for safety compliance.

Skills

Customer-facing skills

Ability to work in adverse weather

Problem-solving skills

Tools

Telecommunication tools

Job description

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We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division is seeking dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises across various regions in England & Scotland.

We are at the forefront of the UK’s ongoing full fibre broadband rollout to homes and businesses, and it’s our outstanding team that makes this possible. We need motivated and driven engineers who share our passion for technology and our ambition to remain leaders in the global telecommunications market.

Working on behalf of our Internet Service Providers and their residential customers, you will deliver advanced full fibre broadband installation and repair services, focusing on a seamless customer experience and maintaining Circet’s industry-leading health & safety standards.

Key Accountabilities:

1. Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
2. Work outdoors in physically demanding conditions and potentially adverse weather to complete multiple installations per day.
3. Maintain high standards of customer service by ensuring all interactions are professional and solution-focused.
4. Perform full fibre installations, including surveying, testing, and troubleshooting, adhering to quality and industry standards.
5. Conduct site inspections to assess feasibility, infrastructure conditions, and safety compliance.
6. Participate in team meetings, providing feedback and collaborating to improve performance and customer experience.
7. Meet safety standards proactively, identifying and addressing potential risks.
8. Resolve client and customer complaints promptly, maintaining strong relationships and satisfaction.
9. Perform other tasks as assigned, demonstrating flexibility to adapt to changing needs.

Benefits:

• Opportunity to earn an average salary of £32,000 - £40,000+ once qualified.
• Full equipment provided, including company van & fuel card.
• Comprehensive training offered, whether you are experienced or new to the industry.
• Company Pension Scheme
• Yearly Bonus Scheme
• Annual Leave (with Bonus Days)
• Death in Service benefit
• Promotional Opportunities

Requirements:

• Ability to excel in a physically demanding role involving pole/ladder climbing (up to 15 meters), working underground, and manual handling in adverse weather.
• Full Clean UK Driving License (Manual).
• Basic DBS Check.
• Strong customer-facing skills and ability to interpret customer requirements.
• Telecoms background is preferred, but training will be provided for the right attitude and transferable skills.
• Understanding of Health & Safety in engineering.
• Legal right to work in the UK.

Additional Information:

• Normal hours are 40 per week, Monday to Friday, with one Saturday in four expected; travel outside of office hours may be required without additional pay.

Don't miss this chance to advance your career with a global telecommunications leader. Visit our website and click ‘Apply’ today!

Alternative Job Titles: Fibre Engineer, Principal Engineer, Service Technician, FTTP Engineer, FTTH Engineer, Field Engineer, Installation Technician, Customer Installation Engineer, Telecoms Engineer, Field Service Engineer, Cabling Engineer, Data Cabling Engineer, Civil Engineer

We are committed to equality of opportunity and encourage applications from all individuals regardless of age, disability, sex, gender identity, sexual orientation, pregnancy, race, religion, or belief, marriage, and civil partnerships.