Service Delivery Technician

Circet IRE & UK; City of Edinburgh; On-site; GBP 32,000 - 40,000; Full time

Job summary

Circet IRE & UK, a leading telecommunications provider, is hiring Service Delivery Technicians for full fibre broadband installation and repair services in Scotland. This role emphasizes customer service, health and safety standards, and offers comprehensive training along with a competitive salary and benefits package. If you're motivated and passionate about technology, this is an excellent opportunity to advance your career.

Benefits

Company van & fuel card

Comprehensive training

Company Pension Scheme

Yearly Bonus Scheme

Annual Leave

Death in Service

Promotional Opportunities

Qualifications

• Ability to work in physically demanding environments and conditions.
• Telecoms background preferred; training provided for suitable candidates.
• Legal right to work in the UK.

Responsibilities

• Perform full fibre installations and repairs at residential premises.
• Ensure high standards in customer service and compliance with safety regulations.
• Organize daily work schedules for efficient installation processes.

Skills

Customer-facing skills

Health & Safety understanding

Manual handling

Education

Full Clean UK Driving License

Basic DBS Check

Job description

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We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division is now seeking dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises across various regions in England & Scotland.

We are at the forefront of the UK’s ongoing rollout of full fibre broadband to homes and businesses, driven by our outstanding team. We seek motivated Engineers who share our passion for technology and ambition to lead in the global telecommunications market.

Working on behalf of our Internet Service Providers and their residential customers, you will deliver cutting-edge full fibre broadband installation and repair services, focusing on a seamless customer experience and upholding Circet’s high standards of health & safety.

Key Accountabilities:

1. Organize your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
2. Work outdoors in physically demanding roles, potentially in adverse weather, to complete multiple installations daily.
3. Maintain high customer service standards by ensuring all interactions with residents, clients, and third-party stakeholders are professional and solution-focused.
4. Perform full fibre installations, including surveying, testing, troubleshooting, adhering to quality and industry standards.
5. Conduct site inspections to assess feasibility, infrastructure conditions, and provide risk assessments, ensuring safety and regulatory compliance.
6. Participate in team meetings, providing feedback and collaborating to improve performance and customer experience.
7. Meet Circet’s safety standards, proactively identifying and managing potential risks.
8. Resolve client and customer complaints promptly and professionally, maintaining strong relationships and satisfaction.
9. Perform other tasks as assigned, demonstrating flexibility to adapt to changing needs.

Benefits:

• Opportunity to earn an average salary of £32,000 - £40,000+ once qualified.
• Full equipment provided, including company van & fuel card.
• Comprehensive training provided, whether you're experienced or new to the industry.
• Company Pension Scheme
• Yearly Bonus Scheme
• Annual Leave (Bonus Days Available)
• Death in Service
• Promotional Opportunities

Requirements:

• Ability to perform in physically demanding roles, including pole/ladder climbing (up to 15 meters), working underground, and manual handling in adverse weather.
• Full Clean UK Driving License (Manual).
• Basic DBS Check.
• Strong customer-facing skills and ability to interpret customer requirements, regardless of technical knowledge.
• Telecoms background is preferred, but training will be provided for the right attitude and transferable skills.
• Good understanding of Health & Safety in engineering.
• Legal right to work in the UK.

Additional Information:

• Normal hours are 40 per week, Monday to Friday, with one Saturday every four weeks. Travel outside of hours may be required without additional pay.

Interested? Take your career to the next level with a global telecommunications leader. Visit our website and click ‘Apply’ today!

Alternative Job Titles: Fibre Engineer, Principal Engineer, Service Technician, FTTP Engineer, FTTH Engineer, Field Engineer, Installation Technician, Customer Installation Engineer, Telecoms Engineer, Field Service Engineer, Cabling Engineer, Data Cabling Engineer, Civil Engineer

We are committed to equality of opportunity and encourage applications from all individuals regardless of age, disability, sex, gender identity, sexual orientation, pregnancy, race, religion, or marital status.