Service Delivery Technician

Circet IRE & UK; Aberdeen City; On-site; GBP 32,000 - 40,000; Full time

Job summary

A leading telecommunications provider in the UK is seeking motivated Service Delivery Technicians for fibre broadband installations. This role involves outdoor work, customer interaction, and adherence to safety standards. Candidates must have a UK driving license and a willingness to learn, with an average salary range of £32,000 - £40,000+ once qualified. Full training and support will be provided.

Benefits

Full training provided

Company Pension Scheme

Yearly Bonus Scheme

Promotional Opportunities

Death in Service benefits

Qualifications

• Must be able to climb poles/ladder up to 15 meters.
• Strong customer service skills are necessary.
• Telecoms background preferred but training available.

Responsibilities

• Organize daily and weekly work for fibre installations.
• Perform full fibre installations and troubleshooting.
• Resolve client and customer complaints effectively.

Skills

Strong customer-facing skills

Ability to work in physical roles

Understanding of Health & Safety

Education

Full Clean UK Driving License (Manual)

Tools

Full equipment provided

Job description

Social network you want to login/join with:

We are Circet IRE & UK, Europe’s leading telecommunications infrastructure provider. Our Installs Division is seeking dedicated and professional Service Delivery Technicians to operate in the field at residential customer premises across various regions in England & Scotland.

We are at the forefront of the UK’s ongoing full fibre broadband rollout to homes and businesses. Our outstanding team makes this possible. We seek motivated Engineers who share our passion for technology and ambition to remain leaders in the global telecommunications market.

Working on behalf of our Internet Service Providers and their residential customers, you will deliver cutting-edge full fibre broadband installation and repair services, focusing on a seamless customer experience and maintaining Circet’s high standards of health & safety.

Key Accountabilities:

1. Organise your daily and weekly work schedule to ensure timely and efficient fibre installations and repairs, aligning with client expectations and business goals.
2. Work outdoors in a physically demanding role, potentially in adverse weather conditions, to complete multiple installations per day.
3. Maintain high standards of customer service by ensuring professional and solution-focused interactions with residents, clients, and third-party stakeholders.
4. Perform full fibre installations, including surveying, testing, and troubleshooting, adhering to quality and industry standards.
5. Conduct site inspections to assess installation feasibility, infrastructure conditions, and provide risk assessments, ensuring compliance with safety and regulatory standards.
6. Participate in team meetings, providing feedback and collaborating to improve performance and customer experience.
7. Meet Circet’s safety standards, proactively addressing potential risks in the field.
8. Resolve client and customer complaints promptly and professionally, maintaining strong relationships and satisfaction.
9. Perform other tasks as assigned by management, demonstrating flexibility to adapt to changing business needs.

Benefits:

• Opportunity to earn an average salary of £32,000 - £40,000+ once qualified.
• Full equipment provided, including a company van & fuel card.
• Full training provided — whether you are experienced or new to the industry, we offer industry-leading training and development.
• Company Pension Scheme
• Yearly Bonus Scheme
• Annual Leave (Bonus Days Available)
• Death in Service
• Promotional Opportunities

Requirements:

• Ability to excel in a physically demanding role involving pole/ladder climbing (up to 15 meters), working underground, and manual handling in adverse weather conditions.
• Full Clean UK Driving License (Manual).
• Basic DBS Check.
• Strong customer-facing skills and the ability to interpret customer requirements, regardless of technical knowledge.
• A telecoms background is preferred, but we will train candidates with the right attitude, personality, and transferable skills.
• Good understanding of Health & Safety in engineering.
• Legal right to work in the UK.

Additional Information:

• The normal hours are 40 per week, Monday to Friday, with one Saturday in four expected. Travel outside of office hours may be required without additional pay.

Don’t miss this opportunity to advance your career with a global telecommunications leader. Visit our website and click ‘Apply’ today!

*Alternative Job Titles include: Fibre Engineer, Principal Engineer, Service Technician, FTTP Engineer, FTTH Engineer, Field Engineer, Installation Technician, Customer Installation Engineer, Telecoms Engineer, Field Service Engineer, Cabling Engineer, Data Cabling Engineer, Civil Engineer.

We are committed to equality of opportunity and encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.