Service Delivery Team Administrator

This newly established role is designed to support our ongoing expansion and will evolve dynamically to meet the changing needs of the service.

As Team Administrator, you will handle key administrative tasks previously undertaken by our Operational Team Managers, Operational Leads, and Head of Service. Your contribution will enable our leadership team to dedicate more time to effectively supporting, developing, and managing their teams.

While certain administrative duties will remain with Team Managers, your role will be pivotal in enhancing efficiency and streamlining operational processes.

Please note, sponsorship for this role is not available.

Main duties of the job

Key Responsibilities: The Service Delivery Team Administrator will be responsible for a range of administrative duties, including but not limited to:

1. Meeting Coordination & Documentation
2. Operational Support
3. Communication & Scheduling

About us

BrisDoc is an award-winning, employee-owned Social Enterprise providing exceptional urgent and routine NHS healthcare to over one million patients across Bristol, North Somerset, and South Gloucestershire (BNSSG).

With over two decades of dedicated healthcare delivery, we are passionate about getting patients the right care, in the right place, at the right time, and you can help us achieve that. We pride ourselves on being a fantastic place to work, where you will feel valued, supported, developed and part of an excellent team. We aim to make sure every colleague feels proud of the work they do and the service that we offer.

About SevernSide IUC

BrisDoc operates the SevernSide IUC Service, providing integrated urgent healthcare services including:

1. NHS111 across BNSSG
2. 24/7 face-to-face urgent care appointments at dedicated treatment centres throughout Bristol, North Somerset, and South Gloucestershire
3. A responsive, mobile home-visiting urgent care service
4. Specialist clinical telephone triage delivered by our multi-disciplinary clinical team

Job responsibilities

Please see the attached Job Description and Person Specification for more information about the role.

Person Specification

Qualifications and Training

• GCSE (or equivalent) in English and Maths

Knowledge & Experience

• Experience in a professional, customer-focused environment
• Experience in multidisciplinary teams

Skills, Abilities & Attributes

• Strong organisation and multitasking
• Clear instruction and motivation of others
• Quick to understand service KPIs
• Familiarity with Adastra

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.