Service Delivery Support Administrator

Devon and Somerset Fire and Rescue Service are looking for a Service Delivery Support Administration Assistant to enhance our team based at our Training Academy at Exeter Airport. The role is available on a permanent, full time (37 hours per week) basis and in return you will receive a competitive salary starting at £25992.00 rising to £27711.00 (gross) per annum.

As our Service Delivery Support Administration Assistant, you will provide the full range of consistent administration duties and business support to ensure continued resilience, efficiency, and effectiveness of the Service Delivery Support Teams.

Key responsibilities of the Administration Assistant:

1. Undertaking a range of duties commensurate with an administration assistant role to support the Services goals and objectives, in accordance with DSFRS policies and procedures, and participate in a team environment.
2. Providing general administrative support to the Service Delivery departments of Protection, Response and Training, including updates to communication channels such as MS Teams.
3. Actioning internal and external enquiries as and when appropriate, escalating / referring to the appropriate department within the Service, as required.
4. Providing support to Service Delivery Managers in collating performance data, maintaining essential spreadsheets, databases and systems and distributing reports (as required) in a timely manner.
5. Supporting departmental meetings, including the booking of meeting dates and locations, resources, production of supporting papers and technical support.
6. Undertaking reasonable administrative requests as required by the Service Delivery Support departments and any other duties associated with the support of the function, including inputting and formatting data for Word documents, PowerPoint and other MS Office applications.
7. Assisting the support of the operational function of Service Delivery teams, such as Protection, Response and Training.
8. Supporting the provision of departmental resource requirements (e.g. stationery, cameras, PPE, and detectors) and scrap cars – maintaining records of stock levels, plus ordering and invoicing, raising purchase order numbers in line with relevant budgets.
9. Undertaking the financial administration process for Service Delivery departments, including Procurement Card use and reconciliation.
10. Supporting the monitoring and completion of team specific Annual Returns including inventories.
11. Liaising with relevant stakeholders, both internal and external.
12. Being responsible for the reporting of property defects.
13. Carrying out duties at the main place of work and/or other locations as required.

If you have any questions, or would like to find out more about the role, please contact Bethan Veal on 01392 353361 or via email: bveal@dsfire.gov.uk.