Service Delivery Supervisor

Network Plus; Sheffield; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Service Delivery Supervisor to lead operational teams in executing the Cadent Mains Replacement Programme. This role involves overseeing site operations, ensuring compliance with safety standards, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong background in team supervision and safety compliance, along with experience in managing traffic and client relationships. Join a forward-thinking company that values diversity and fosters an inclusive environment where you can thrive and make a significant impact.

Qualifications

• Proven experience in supervising delivery teams and ensuring compliance.
• Strong knowledge of safety regulations and client management.

Responsibilities

• Supervise delivery teams and ensure compliance with statutory requirements.
• Provide daily and weekly reports to meet service levels and objectives.

Skills

Team Supervision

Safety Compliance

Customer Engagement

Traffic Management

Education

SHEA (Gas)

NRSWA 1991 (Supervisor)

IOSH or SMSTS

Job description

Job Description

Service Delivery Supervisor

As a Service Delivery Supervisor, you will manage the LDP Operational Teams in delivering the Cadent Mains Replacement Programme successfully. You will supervise teams from work handover to project completion, ensuring efficiency and effectiveness. Success will be measured against our three imperatives: HSEQ performance, programme adherence, and customer satisfaction.

Key Responsibilities

We are looking for someone to:

1. Supervise delivery teams during works, including site setup, enabling works, gas operations, backfill and reinstatement, and site completion.
2. Attend all sites to disseminate the Construction Phase Plan information, including RAMS, and brief Team Leaders on responsibilities to ensure compliance with statutory requirements (CDM, IGEM) and Cadent standards.
3. Supervise the opening and closing of street works permits per NRSWA, manage Traffic Management and Permit Conditions, and capture reinstatement completion information promptly.
4. Ensure all client and operational requirements are met professionally and efficiently.
5. Collaborate with the Customer Liaison Officer to engage with customers, identify needs (PSR, language line, etc.), and minimize disruption.
6. Provide daily and weekly reports to meet service levels and objectives.
7. Contribute positively to the team by offering solutions and embracing change.
8. Report safety issues according to company procedures.

Experience and Qualifications

• SHEA (Gas)
• NRSWA 1991 (Supervisor)
• SCO 1, 2 & 5 (preferred)
• IOSH or SMSTS (preferred)
• NCO Gas Level 2 / Gas Manager’s Appreciation

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Equal Opportunity and Inclusion

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, color, nationality, sex, sexual orientation, age, veteran status, disability, or any other protected characteristic.

We are Armed Forces-friendly and welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.

We prioritize the privacy and security of your personal information. By applying, you agree to our privacy policy.

About Network Plus

Network Plus is an award-winning company delivering utility and infrastructure services for major UK providers across gas, power, telecoms, transport, water, and wastewater sectors.

We value diverse experiences and perspectives, fostering an inclusive environment where all employees feel valued and can thrive, regardless of background or circumstances.