Service Delivery Specialist (AV)

University of Portsmouth; Portsmouth; On-site; GBP 30,000 - 38,000; Full time

Job summary

L'Université de Portsmouth recherche un spécialiste du service de livraison (AV) passionné pour fournir un support IT, participer à l'éducation et à la gestion de services innovants. Ce rôle critique nécessitera des compétences en service client et une collaboration avec divers partenaires pour aligner la vision AV de l'université.

Benefits

Salaire compétitif avec progression

Régime de pension généreux

Congés généreux de 32-35 jours par an

Politiques favorables à la famille pour un travail flexible

Formations et opportunités de développement

Accès à des installations récréatives et à des réductions sur les abonnements de gym

Qualifications

• Expérience dans un environnement AV axé sur le service client.
• Compétences exceptionnelles en service à la clientèle.

Responsibilities

• Fournir un support IT à un large éventail de clients.
• Participer à la gestion des processus ITIL.
• Collaborer pour exécuter la vision AV de l'université.

Skills

Service client

Job description

The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference.

Experience the pride of being part of a select group – one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings.

Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.

The Role:

Are you an AV professional who’s excited to make a real difference for students?

Working as part of a Service Delivery team and reporting to the Deputy Service Delivery Manager, the Service Delivery Specialist (AV) will be required to provide all levels of IT support to customers via multiple methods (telephone, remote, or deskside). This will cover all the University’s IT systems and services as required.

The Service Delivery Specialist (AV) will participate and align with our ITIL processes, for example, Incident, Problem, Service and Change Management. There will also be an element of education and training in specific areas of software, where there is a customer demand. The Service Delivery Specialist will also support the activities and projects defined in the Digital Transformation Plan.

The Service Delivery Specialist (AV) will support the Service Delivery Manager in forming and executing the University AV vision through planning and the deployment of cutting-edge AV services and will actively collaborate with internal stakeholders and external partners while striving to keep the university at the forefront of innovation. This role includes assisting with our AV strategy, crafting standards, help with service management and AV implementation.

The successful applicant will have excellent customer service skills and experience working within a strong customer focused AV environment.

For further information, please contact [e-mail]

Employer, External Only: University of Portsmouth Academic Services Ltd (UASL)

Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:

• Competitive salary, including incremental progression within your scale.
• Generous pension scheme.
• Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.
• Family-friendly policies supporting flexible working.
• Staff discounts and loyalty schemes.
• Staff car parking and discounted public travel.
• Excellent training and development opportunities.
• Staff wellbeing programmes.
• Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
• Discounted learning.
• Start-up business mentoring from expert entrepreneurs via ourEntrepreneurs in Residenceprogramme.
• The perks don’t stop there - click ‘apply’ for further information onMy Reward and Benefits

UKVI Statement

Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.

ED&I Statement:

We are strongly dedicated to embedding equality, diversity and inclusion (EDI) within our community. As anAthena SWANandRace Equality Charteraward holder, a member ofStonewalland aDisability Confident Employerwe are passionate about creating a welcoming and inclusive environment, regardless of your background. We welcome applications from people with a wide range of skills, perspectives and experiences. In addition, we want our workforce to be representative of our diverse student population.Please see ourEDI Framework and objectives.

Please note that this vacancy may be closed earlier than advertised, so early applications are advised.