Service Delivery Scheduler - Drainage & Wastewater Operations

-; Worthing; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading drainage specialist in Worthing is seeking a Service Delivery Scheduler to manage and optimize daily operations. This role involves planning workloads, ensuring efficient delivery and supporting logistics in a fast-paced environment. Candidates should have strong communication skills, be confident using Microsoft Excel, and thrive under pressure. The position offers a permanent, full-time contract with great benefits including 20 days holiday and career development opportunities.

Benefits

20 days holiday

Life Assurance

Auto-enrolment pension scheme

Free onsite parking

Career development

Qualifications

• Previous experience in a fast-paced logistics or scheduling environment preferred.
• Ability to work well with teams and stakeholders.
• Calm under pressure with effective prioritization.

Responsibilities

• Schedule daily workloads efficiently in line with SLAs and service targets.
• Optimise job routes to reduce travel and increase engineer productivity.
• Liaise with engineers and ops teams to ensure smooth delivery.
• Balance urgent response needs with planned maintenance tasks.
• Manage resources, timelines and workloads using planning tools.

Skills

Strong communication skills

Confident using Microsoft Office

Ability to thrive under pressure

Interest in operations and planning

Tools

Microsoft Excel

Job description

Location: Durrington Depot, Worthing, West Sussex
Shift Pattern: 4 on / 4 off (12-hour shifts)
Contract Type: Permanent, Full-Time
Salary: £28,000 - £32,000 (DOE)
Department: Southern Water Contract

Shape the Flow of a Critical Service - Join Lanes Group!

Are you an organised, solutions-focused professional who thrives under pressure? Do you enjoy solving real-world problems and keeping operations running like clockwork? Then you could be the Service Delivery Scheduler we're looking for at Lanes Group in Durrington.

As the UK's largest independent drainage specialist, we play a key role in keeping wastewater networks flowing smoothly for millions - and your work will be central to that mission.

Your Role at a Glance

In this vital scheduling and coordination role, you'll help manage both reactive and planned maintenance for our fleet of HGV tankering and jetting units. You'll be the heartbeat of the operational flow, planning ahead while staying agile when things change.

Key Responsibilities:

• Schedule daily workloads efficiently in line with SLAs and service targets
• Optimise job routes to reduce travel and increase engineer productivity
• Liaise with engineers and ops teams to overcome obstacles and ensure smooth delivery
• Balance urgent response needs with planned maintenance tasks
• Manage resources, timelines and workloads using planning tools and Excel
• Attend and contribute to team meetings, helping shape improvements and solutions
• Uphold safety, quality and compliance standards in everything you do

What We're Looking For

This is a fast-moving, hands-on role - perfect for someone who thrives in dynamic environments and enjoys a mix of planning and real-time problem-solving.

Previous experience in a fast-paced, logistics or scheduling environment (preferred)
Strong communication skills - able to work well with teams and stakeholders
Confident using Microsoft Office, especially Excel
Calm under pressure and able to prioritise effectively
A genuine interest in operations, planning, and continuous improvement
Willingness to learn and develop

What You'll Get in Return

20 days holiday (on a 4-on/4-off shift pattern)
Life Assurance
Auto-enrolment pension scheme
Free onsite parking
A friendly, supportive team environment
Career development in a growing national organisation

Why Choose Lanes Group?

At Lanes, we look after our people because they're the reason we're able to deliver such critical services day after day. With over 2,200 staff, £200 million+ turnover, and a national network of depots, we're proud to offer job security, training, and a career path you can count on.

We believe in fairness, diversity, and inclusion - and welcome applications from all backgrounds.

Strictly no agencies please

Ready to Plan Your Next Career Move?